How do I configure Green, Ember and Red thresholds in Risk indicators?

[ChuanYanF]

Dear experts,

I would like to have a target tier of Green, Amber and Red thresholds in the Risk Indicator. But currently the target is just one fields but I wish to have three fields of green, amber and red. And the result is just passed or failed. So how do i implement this in the current Risk Indicator module? And for the target type can we also add in more target types like Monetary value?

[Prathamesh26]

Hi @ChuanYanF 

Please check below links

https://www.servicenow.com/docs/bundle/yokohama-governance-risk-compliance/page/product/grc-risk/tas...

https://www.servicenow.com/docs/bundle/yokohama-governance-risk-compliance/page/product/grc-risk/con...

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this question to solved bucket. 

Regards,

Prathamesh

[ChuanYanF]

Hi Prathamesh,

Thks for the reply, but I have already gone through this documentations and it does not really answer my question as in I am aware of the fact that there is only one target to fetch in the current indicator template module, but what I want is three target fields which are green, red and amber tier. So that is why I am posting this question to the community.

[Ash70]

Hi @ChuanYanF 

You need to use GRC: Metrics to create your KRIs instead of Indicators. 

https://www.servicenow.com/docs/bundle/yokohama-governance-risk-compliance/page/product/grc-metrics-...

This will allow you to set up RAG thresholds for each metric. 

[ChuanYanF]

My client would prefer the KRI interface rather than the Metrics interface, isit possible to perform these three Target Thresholds here under Indicators?