How to add one more approval workflow to my current RCSA workflow?

ChuanYanF
Tera Guru

Dear experts, 

 

I would like to inquire about how to add one approval workflow task before the business user submit the risk for risk assessment. Initially what my client wants is when the business user creates a risk, rather than straight away send to assess, the risk itself the business user just created has to route to a business manager to be approved before the assessment respondent can start doing their assessment. How do i do so and what is required for me to do before starting anything? Can someone please guide me through this? Thank you.

1 REPLY 1

jaikishan1
ServiceNow Employee
ServiceNow Employee

Hi @ChuanYanF ,

You can have multiple approval configurations using the Approval configurator. You can follow the following steps to configure new rules:
1. Go to. All > 'Assignment and approval configurations' > Approval configurations.

2. From the list, you can select 'Advanced risk approval configurations'.

3. From here, you can create different approval levels if you have multiple level approvals.
4. Under an approval level, you can define multiple rules based on different conditions.

Regards,
Jai

Please mark this as helpful if it solves your query.

Regards,
Jai