How to increase the max character limit for Smart Assessment textarea questions
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4 weeks ago
We are working on Smart Assessment questions where the textarea field is currently restricted to a maximum length of 1000 characters.
Our requirement is to increase this character limit to support larger responses.
Has anyone implemented this before or knows if this limit can be configured or customized? Any guidance on the table, property, or script controlling this behavior would be helpful.
Thanks in advance.
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4 weeks ago
Hi @anithaanime
Navigate directly to System Definition > Dictionary.
Open the record for the multi-line field and modify the Max length field to match your new limit.
Check these KBs:
KB0685779 Why ServiceNow fields accept string inputs that exceed the max_length value
Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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4 weeks ago
Hi Thanushree Maiti,
This issue is related to Smart Assessment. Updating the dictionary attribute will not work in this case, as the restriction exists in the Assessment Workspace.
Also, the KB article you shared(Justification charater limit increase in Smart Assessment)
describes the same issue we are facing, but it does not provide a solution or workaround for increasing the character limit.
describes the same issue we are facing, but it does not provide a solution or workaround for increasing the character limit.
