Internal/External Assessment can be overridden?
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3 weeks ago
I wanted to verify, once an internal or external assessment has already been triggered, is it possible for an agent to override or change the metric type or assessment template associated with it?
Or is the only option to cancel the existing assessment, update the template, and then generate a new assessment?
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2 weeks ago
Hello @lsaulon ,
No its is locked as per ServiceNow design. Any custom ways to override is also not recommended.
As mentioned by Cancel, update and regenerate is the best approach.
It the answer helps hit the Helpful and Accept As Solution buttons.
Thanks,
Vinod Kumar M
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a week ago
Hi @lsaulon
No, out of the box, once an Internal or External Assessment has been generated, you cannot change or override its assessment template or metric type. If the wrong template was used, the recommended approach is to cancel the existing assessment (if applicable), update the configuration, and generate a new assessment. This preserves assessment integrity and audit history.
Thanks,
Abhishek
