Not Triggering of OOB notification in TPRM Module

KEDHARIR
Tera Contributor

 

I am unable to identify the triggering condition for the out-of-the-box (OOB) notification "Questionnaire Due Reminder", which is configured on the Internal Assessment table in the TPRM module. Additionally, the notification is not being triggered as expected.

I kindly request your assistance in reviewing the configuration and helping to determine how the notification is to trigger.

KEDHARIR_1-1779873939860.png

 

1 REPLY 1

Tanushree Maiti
Giga Patron

Hi @KEDHARIR 

 

Verify whether this notification is being triggered from any Business Rule, Scheduled Job, or server-side UI Action through the use of gs.eventQueue().

 

Param will be passed by gs.eventQueue() to the notification.

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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