Not Triggering of OOB notification in TPRM Module

[KEDHARIR]

I am unable to identify the triggering condition for the out-of-the-box (OOB) notification "Questionnaire Due Reminder", which is configured on the Internal Assessment table in the TPRM module. Additionally, the notification is not being triggered as expected.

I kindly request your assistance in reviewing the configuration and helping to determine how the notification is to trigger.

[Tanushree Maiti]

Hi @KEDHARIR 

Verify whether this notification is being triggered from any Business Rule, Scheduled Job, or server-side UI Action through the use of gs.eventQueue().

Param will be passed by gs.eventQueue() to the notification.

[KEDHARIR]

Hi Tanushree Maiti,

I have verified the configuration across multiple components, including Business Rules, Script Includes, Scheduled Jobs, and Server-side UI Actions. However, I was unable to identify any logic responsible for triggering this notification.

I kindly request your assistance in reviewing the configuration and helping to determine where and how this notification event is being generated.

[Tejas Adhalrao]

Hi @KEDHARIR  ,

From your screenshot, the notification “Questionnaire due reminder” is configured as

Table: Internal assessment [sn_vdr_risk_asmt_vdr_...]
Send when: Event is fired
Event name: sn_vdr_risk_asmt.due_reminder
You need to identify where the following event is being fired:

from your advacne conditon i can see notification sends only if:

event.parm1 contains valid JSON
event.parm2 contains a non-empty array/list of questionnaires

and you can check the events    System Policy → Events → Event Log 

                 and search for the    sn_vdr_risk_asmt.due_reminder

[KEDHARIR]

Hi Tejas,

I checked the event log, but there is no event.