Part of the query on sys_user has been ignored because of insufficient access for 'query_range' oper

[Shantharao]

Hi All,

While creating Evidence collection detail for the Evidence request from the Audit workspace in ServiceNow, With the user who is having "sn_audit_ws.auditor or sn_audit_ws.supervisor" roles, getting  the below error is populating

Error message : Part of the query on sys_user has been ignored because of insufficient access for 'query_range' operation on sys_user.email

Note : Working nice from Native view with the same users but facing issue from the "Audit workspace" only.
Please provide the solution if any one faces the issue?

Thanks

[Ankur Bawiskar]

@Shantharao 

workaround

-> create query_range ACL for sys_user.email and add Audit related roles

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[Shantharao]

Hi @Ankur Bawiskar 
Thanks for your response, my client is not allowing me to create a custom ACL and 
They are expecting proper reason and justification to proceed further 
Could you please explain me the correct reason why that error is appearing only on the workspace  
To convince the client for the custom ACL creation
Thanks

[Ankur Bawiskar]

@Shantharao 

that's because of May 2025 security update from ServiceNow

Please check the docs for the same and give justification to customer

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏