Hi everyone,I am working with the Vendor Risk Management (VRM) / Third-Party Risk Management (TPRM) module and have a question regarding internal assessment deadlines.If an internal assessment (like an Inherent Risk Questionnaire / IRQ) passes its du...
<As OOB feature, once we Close the internal Assessment the Tiering level gets auto populated and becomes ready only. Is there way to made it editable from specific group of members without customization.>
<We have already installed ' com.snc.guided_tours ' this plugin, but still Tour link within vendor portal is not working. Kindly provide you inputs?>
In Production there is an error “Part of the query on sys_portal_preferences has been ignored because of insufficient access for 'query_match' operation on sys_portal_preferences.portal_section” showing on a number of visualisations and some of them ...
SpoilerNote: This is a longer implementation write-up. If you are here for the quick pattern, focus on the sections: Final Design Pattern, Key Guardrails, Script Include Example, and Testing Checklist.*Introduction*:While working on a Third-Party Ris...
Has anyone run into the error "Invalid source or target instance Id" when using the Copy Smart Assessment Response action in ServiceNow?I’m trying to copy responses between assessments, but this error keeps popping up and blocking the process. I’ve c...
I am facing issue with risk ratings.When the assessment is closed, the risk rating is not getting populated on vendor record and External assessments.Also, third party risk areas are also not getting attached to External assessments.It is working fin...
In the Vendor Management Workspace, I want to arrange the related list tabs according to the screenshot provided. How can this be achieved?When I arrange the tabs, the changes are not Reflected, I have attached the screenshot below.
How can we view the responses received from the Third party for the External Assessment in Vendor Management Workspace?
View Response of the External Assessment is not getting displayed in the Workspace of Third-party Risk Management module? Can anyone explain the reason for it?
In the OOB service, when the state is set to Due Diligence, two external VRAs (one for Third Party and one for Engagement) are currently triggered. We want to trigger only the Third Party VRA during the Due Diligence state, and not the Engagement VRA...
Can anyone clarify as to why two VRAs (Vendor Risk Assessment) are getting created for all the options under Request type of Due Diligence process? Please find the screenshot for your reference.
With new related list view visible as side panel instead of tabs at top, ability to change the related list is difficult. Some of the related list like Third Party scores are also now missing. How to update the related list and make it visible ? Chec...
The below query is on the scoring logic of 'Multiple Selection' questions with respect to the Vendor Risk Management [TPRM] solution in ServiceNow.For ‘Multiple Selection’ type questions, this ServiceNow documentation explains the scoring logic for ...
IntroductionIn May 2025, ServiceNow introduced stricter ACL enforcement (query_range and query_match) at the platform level. While this change improved platform security, it unintentionally impacted some business-critical use cases in the Third-Party...