I’m working with the new Smart Assessment Engine in ServiceNow and looking to copy assessment responses if the same assessment template is sent for the same "assessed" record. In the previous Assessment Engine, there was a simple checkbox that allowe...
Video reference: https://www.youtube.com/watch?v=IE6KJEgRBsMScroll to 7 mins mark. Hi All,In the DDR stage, a requestors is to select the third party.That Third Party drop down fields only display the third party name. We have a problem where literal...
Hi All,I have been asked to create an excel spread sheet with all the questions, responses, rating scale, weightage, metric scale to replicate the scoring in https://www.servicenow.com/docs/bundle/zurich-governance-risk-compliance/page/product/grc-ve...
Hello ServiceNow Community,I hope this message finds you well. I am reaching out to discuss a topic around a servicenow instance that needs both the csm and tprm portal working on their instance and allowing the same external user to access both port...
We seem to have a number of vendors who need their passwords reset when trying to access our vendor portal for completion vendor risk assessments. All of the documentation we have read says that you must have admin privileges to reset these passwords...
Does anyone knwo how does the Vendor Risk Score works:Question 1: Does the third party risk area scores feed into third party components and then to third party risk score? or is it the other way round?Question 2: Is it possible for vendor risk score...
I am wanting our email notifications for vendor risk assessment tasks to provide the link to take the user to the Vendor Management Workspace. I've tried several different ways already provided in ITSM forums, but it is not working. I cannot get a s...
Question to the Community: Have you found the case where the Primary contact is no longer with the company, but is still listed in VendorRisk/TPRM? How does the Assessment get addressed? What do you do, contact the one of the other contacts? Thanks...
IntroductionIn May 2025, ServiceNow introduced stricter ACL enforcement (query_range and query_match) at the platform level. While this change improved platform security, it unintentionally impacted some business-critical use cases in the Third-Party...
Hello Team, How is it recommended to trigger issue (sn_grc_profile) records from the smart assessment engine. There are no OOTB automations which allow for issues to be created. Do I have to create a custom automation?
Hi Folks,I am trying to create a offline form by clicking on a UI Action, new offline form should open with questionnaire template from assessment metric table. User can able to answer these questions.some one can help me with this--Thanks!
Hello Community,I'm looking for guidance on combining advanced risk assessments in ServiceNow, specifically within the IRM module. I am aware that ServiceNow provides the ability to combine control attestations, but I haven't found a straightforward ...
I've been asked to Research TPRM and have been asked by the team to see if there is a way that we can get CVEs noted by Vendors. Does anyone have any information or guidance? For example, this CVE from Microsoft would be somewhere in the Third-Party...
Hi all, We have noticed that some form layouts or form sections are missing for records on the core Company table in a few environments.Interestingly, these sections appear correctly in one of the lower environments( a clone instance), but they are m...
Hello greetings of the day,Problem statement: I am trying to develop a new tab under Vendor Management Workspace in my insatance which is Domain separated We have 2 companies under one MSP under TOP and there is global domain. Query: We are trying to...
