Third Party Workspace
How can we view the responses received from the Third party for the External Assessment in Vendor Management Workspace?
Forum Posts
View Response in TPRM Workspace
View Response of the External Assessment is not getting displayed in the Workspace of Third-party Risk Management module? Can anyone explain the reason for it?
To Trigger one VRA for Third party using Assessment configuration rules
In the OOB service, when the state is set to Due Diligence, two external VRAs (one for Third Party and one for Engagement) are currently triggered. We want to trigger only the Third Party VRA during the Due Diligence state, and not the Engagement VRA...
Dashboard query match error in PROD but no Issue in UAT
In Production there is an error “Part of the query on sys_portal_preferences has been ignored because of insufficient access for 'query_match' operation on sys_portal_preferences.portal_section” showing on a number of visualisations and some of them ...
Due Diligence process in third party risk management
Can anyone clarify as to why two VRAs (Vendor Risk Assessment) are getting created for all the options under Request type of Due Diligence process? Please find the screenshot for your reference.
Risk rating is not getting populated on vendor record and External assessments
I am facing issue with risk ratings.When the assessment is closed, the risk rating is not getting populated on vendor record and External assessments.Also, third party risk areas are also not getting attached to External assessments.It is working fin...
how to make changes to related list view in vendor record?
With new related list view visible as side panel instead of tabs at top, ability to change the related list is difficult. Some of the related list like Third Party scores are also now missing. How to update the related list and make it visible ? Chec...
Vendor Risk Management [TPRM] IRQ Scoring
The below query is on the scoring logic of 'Multiple Selection' questions with respect to the Vendor Risk Management [TPRM] solution in ServiceNow.For ‘Multiple Selection’ type questions, this ServiceNow documentation explains the scoring logic for ...
Vendors Unable to View Questionnaires in TPRM SVDP Portal After Query Range ACL Update
IntroductionIn May 2025, ServiceNow introduced stricter ACL enforcement (query_range and query_match) at the platform level. While this change improved platform security, it unintentionally impacted some business-critical use cases in the Third-Party...
Resolved! How to Copy Previous Assessment Answers by Default in the Smart Assessment Engine?
I’m working with the new Smart Assessment Engine in ServiceNow and looking to copy assessment responses if the same assessment template is sent for the same "assessed" record. In the previous Assessment Engine, there was a simple checkbox that allowe...
entity based access control
I am looking to use Entity based access control for IRM. I would like to restrict Controls and Risks from showing to people outside the hierarchy for that area of the business.I have setup Entity Access Configuration as an 'Entity' and selected entit...
Smart Assessment Essentials
Hello All, I have implemented Smart Assessment for TPRM and I have written a series of community articles to help fellow ServiceNow implementors. I felt sharing here would help many. What is Smart Assessment Engine, how it is different from Classic ...
Issues on Smart Assessment (TPRM)
Hi Team, We are facing multiple issues/challenges on setting up Smart Assessment capability.1. As a TPRM Assessor, I am not able to answer/edit the external assesment. It is showing only read only(review mode). However documentation says Assessor can...
Triggering issues from smart assessments
Hello Team, How is it recommended to trigger issue (sn_grc_profile) records from the smart assessment engine. There are no OOTB automations which allow for issues to be created. Do I have to create a custom automation?
Unable to implement widgets on my SVDP portal
Hello,I have been requested to implement widgets that show scores and percentages on the SVDP portal and somehow i am encountering unusual behaviour.the page is visible for the roles both snc_external and vendor_contact and i tried to remove and add ...
