With new related list view visible as side panel instead of tabs at top, ability to change the related list is difficult. Some of the related list like Third Party scores are also now missing. How to update the related list and make it visible ? Chec...
IntroductionIn May 2025, ServiceNow introduced stricter ACL enforcement (query_range and query_match) at the platform level. While this change improved platform security, it unintentionally impacted some business-critical use cases in the Third-Party...
I’m working with the new Smart Assessment Engine in ServiceNow and looking to copy assessment responses if the same assessment template is sent for the same "assessed" record. In the previous Assessment Engine, there was a simple checkbox that allowe...
I am looking to use Entity based access control for IRM. I would like to restrict Controls and Risks from showing to people outside the hierarchy for that area of the business.I have setup Entity Access Configuration as an 'Entity' and selected entit...
Hello All, I have implemented Smart Assessment for TPRM and I have written a series of community articles to help fellow ServiceNow implementors. I felt sharing here would help many. What is Smart Assessment Engine, how it is different from Classic ...
Hi Team, We are facing multiple issues/challenges on setting up Smart Assessment capability.1. As a TPRM Assessor, I am not able to answer/edit the external assesment. It is showing only read only(review mode). However documentation says Assessor can...
Hello Team, How is it recommended to trigger issue (sn_grc_profile) records from the smart assessment engine. There are no OOTB automations which allow for issues to be created. Do I have to create a custom automation?
Hello,I have been requested to implement widgets that show scores and percentages on the SVDP portal and somehow i am encountering unusual behaviour.the page is visible for the roles both snc_external and vendor_contact and i tried to remove and add ...
Video reference: https://www.youtube.com/watch?v=IE6KJEgRBsMScroll to 7 mins mark. Hi All,In the DDR stage, a requestors is to select the third party.That Third Party drop down fields only display the third party name. We have a problem where literal...
Hi All,I have been asked to create an excel spread sheet with all the questions, responses, rating scale, weightage, metric scale to replicate the scoring in https://www.servicenow.com/docs/bundle/zurich-governance-risk-compliance/page/product/grc-ve...
Hello ServiceNow Community,I hope this message finds you well. I am reaching out to discuss a topic around a servicenow instance that needs both the csm and tprm portal working on their instance and allowing the same external user to access both port...
We seem to have a number of vendors who need their passwords reset when trying to access our vendor portal for completion vendor risk assessments. All of the documentation we have read says that you must have admin privileges to reset these passwords...
Does anyone knwo how does the Vendor Risk Score works:Question 1: Does the third party risk area scores feed into third party components and then to third party risk score? or is it the other way round?Question 2: Is it possible for vendor risk score...
I am wanting our email notifications for vendor risk assessment tasks to provide the link to take the user to the Vendor Management Workspace. I've tried several different ways already provided in ITSM forums, but it is not working. I cannot get a s...
Question to the Community: Have you found the case where the Primary contact is no longer with the company, but is still listed in VendorRisk/TPRM? How does the Assessment get addressed? What do you do, contact the one of the other contacts? Thanks...
