Policy : Skip awaiting approval state
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‎06-20-2024 07:03 AM
Hello,
I see in the IRM documentation that for a policy workflow that :
Process Flow: Awaiting Approval
Once a policy has been reviewed, it moves on to the next stage. If someone has been assigned to be an Approver, the policy will move on the Awaiting Approval stage. Otherwise, it moves on to the Published stage. While optional, this step is recommended.
1. When I create a policy without assigning an approver, Once reviewed it doesn't move from review to publish while the approver is empty. Do you know if there is an additional action to move from review to Publish without the awaiting approval step?
Thank you
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‎06-21-2024 03:53 AM
Hi @jaikellaila ,
As per best of knowledge, "Approver" Field is mandatory:
Also, if you look at the UI Action "Request additional approval", in the script you can find that why it's important.
If you want to look at the workflow for this approval, there are 2 flows which runs:
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‎06-21-2024 04:11 AM
Hello Sandeep,
Thank you, I'm referring to the Policy workflow (not policy exception)
It is mentionned in the snow documentation that : 'If someone has been assigned to be an Approver, the policy will move on the Awaiting Approval stage. Otherwise, it moves on to the Published stage.'
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‎05-26-2025 01:06 AM
Can i know which version of ServiceNow you are using ?
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‎06-21-2024 04:13 AM
Hello Sandeep,
Thank you. I'm referring to the policy workflow, not policy exception. In the policy the approver is not mandatory.
Also in the snow documentation, it is mentionned : '
If someone has been assigned to be an Approver, the policy will move on the Awaiting Approval stage. Otherwise, it moves on to the Published stage. "
Which i'm not able to achieve when moving the workflow to review.