Scoping an Manual created control with the existing entity type

VjM
Tera Contributor

Hi Experts,

 

I'm stuck in a scenario to understand how the control generation/updating happens when item gets scoped with ane entity.

 

Scenario facing:

We have recently migrated/manually created controls for entities and retired them manually.

 

We also have the same entity which has a control associated with that which is created automatically in attest state.

 

Now with the update in entity filters, we are able to scope the entity and entity type however, the control which is manually created is still in the retired status itself.

 

Expectation was: when it gets scoped,it should have moved the control back to draft and make it active.

 

I'm facing this only with the controls which are manually created ones.

 

Is there a way to automatically map this manual created controls??

 

This is really an urgent requirement and need to he support as earliest. Early response are much appreciated.

 

7 REPLIES 7

Connor Levien
ServiceNow Employee
ServiceNow Employee

@VjM I am not allowed to provide a prototype but my comment above details how the flow would work conceptually.

hi @Connor Levien 

 

Right, the controls are tagged to control objective too. Yet it did not work.

 

Can you please explain more on the logic how we can move the manual controls state to draft?

 

Because,I wonder if the manual created controls source list will be updated with entity type when added/removed.

 

Could you please help understand this better?

Hi @Connor Levien,

 

You right,the controls are tagged to control objectives. However it did not work.

 

Can you help on understanding how the flow can be designed?

 

I wonder, if the source list/entity type field updates as it works for automated one when it's scoped/descoped.