ServiceNow RCM - Impacted Areas only showing Citations

AmeetPatra1
Tera Contributor

ServiceNow RCM - Impacted Areasfor Reg alerts only showing Citations. What about policies, control objectives, etc

1 REPLY 1

ANOOP_CHERIAN
ServiceNow Employee
ServiceNow Employee

With NowAssist GenAI skills, the May 2025 release introduced citation and control objective recommendations powered by NowLLM. You can watch a video highlight of this feature here

Additionally, you can manually add other business operations affected by the regulatory alert, such as controls, policies, and authority documents.

The September 2025 release will include Controls recommendation functionality powered by NowLLM. AI-powered recommendations for more library records are in the product backlog for future consideration.