We recently implemented the BCM module, however, we only work on documenting the IT disaster recovery plans. We have the identified criticality for the main IT applications or hardware from another department who handles the Business Impact Analysis workbooks and are not using the BCM right now (license cost issue). We want to capture the desired RTO/RPO from those manual BIAs instead of creating a BIA record for each application just so that we can have captuired in the Plan record. We use the CMDB and are mapping all our applications in ServiceNow.
Has anyone bypassed the BIA records in the BCM and captured the RTO/RPO in a different way? Is this something configurable or it requires customization?
