Begainer Learning

[ManishKumaS]

I’m a beginner—what should I start learning, and which certification should I pursue first?

[Bhavya11]

Hi @ManishKumaS ,

Please refer this thread

Thanks,

BK

[Aditya40]

Hi @ManishKumaS ,

You can start with the basics first, and you can go through the servicenow product documentation for it and developer forums.

1. ServiceNow basics (must-have foundation)

Focus on understanding how the platform works, not just clicking around.

Learn:

• What tables, records, fields are

• Forms vs lists

• Applications & scopes

• Roles and ACLs (very important)

• Update Sets

• Basic navigation & instance usage

---

2. Core configuration skills

This is where beginners should spend most of their time.

Learn:

• Form configuration (add fields, sections, related lists)

• List configuration & filters

• UI Policies

• Client Scripts (onLoad, onChange, onSubmit)

• Business Rules (when & why to use them)

• Basic Flow Designer

---

3. Scripting fundamentals

You don’t need to be a JavaScript expert—but you do need the basics.

Learn:

• JavaScript fundamentals (variables, functions, loops, conditions)

• Server-side vs client-side scripting

• GlideRecord basics

• Common APIs (gs, g_form)

---

4. ITSM basics

Even if you plan to specialize later.

Learn:

• Incident, Problem, Change

• Task tables

• SLAs

• Assignment & state models

---

Which certification should you pursue first?

It would be best if you pursue the micro-certifications at first like welcome to servicenow you can do which can introduce you to the platform and many other.

Then once you have all the necessary basic skills you can go for CSA Certification.

Thanks,

If you found my answer helpful please mark it as helful and accept the solution.

[its_SumitNow]

Hi @ManishKumaS 

Great to see you are starting with ServiceNow, Firstly you are most welcome to the ServiceNow Ecosystem

I'd suggest you first request for a PDI (This is going to be your own Personal ServiceNow Instance)

For learning enroll in Welcome to ServiceNow Course

https://learning.servicenow.com/lxp/en/now-platform/welcome-to-servicenow?id=learning_course_prev&co... 

Then further you can refer to the CSA Certification path

https://learning.servicenow.com/lxp/en/now-platform/certified-system-administrator-csa-learning-path... 

All the best for your learning Journey ! :

if my response helped you, please mark it helpful & Accept it as solution 🙂

Warm Regards

Sumit

Technical Consultant

[AndersBGS]

Hi @ManishKumaS ,

Remember, it's not a race to pursue certifications... Instead, start with the basic fundamental training like Certified system administrator. https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&summary_id=62...