Guided Learning: ITSM fundamentals
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End user unable to access the Survey

Hello Team,We have a survey set up on Incident Closure, but the end user is unable to access the Survey. When the end user click on the Survey Link they are redirecting to ESS view.Do we have any separate configuration for end user to access the Surv...

MSM1 by Tera Contributor
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  • 3 replies
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Resolved! how to restrict agent as being approver?

Hi Team,we have approver field, which is a reference to a user table as related tab on sc_task table from agent workspace (as below) where we need to restrict the agent (assigned_to) user on sc_task table as shown below in approver fieldIs it feasibl...

Sri56_2-1669794429567.png Sri56_1-1669794372976.png
Sri56 by Tera Contributor
  • 1031 Views
  • 3 replies
  • 1 helpfuls