can I change the "State" of the change request
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3 weeks ago
I am attending ITSM Fundamentals LabX
and by accident I went to the next phase "Implement" , now I need to go back to the previous phase so I can make sure of the "state" to submit the task,
I tried many things but I think community will help me more
down the message there are two pictures showing the problem and the task requirements
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3 weeks ago
Unfortunately, once you advance to the Implement phase in a LabX lab, there is generally no built-in option to navigate back to a previous phase. The labs are designed to progress sequentially, and moving to the next phase usually locks the previous one.
You have a few options:
Check if the task can still be completed from the current phase without going back.
If the lab provides a Reset Lab option, you can reset it and start over (this will typically erase your progress).
If there is no reset option, contact your LabX instructor or ServiceNow Training Support. They may be able to reset the lab or advise on how to proceed.
If you share the screenshots you mentioned, the community may also be able to determine whether the required state can still be set from the current phase without restarting the lab.