Change Request State changes from New to Implement even before saving it

[NishantaL]

One issue came recently where user creating on new change then when clicking on location in that case state is changing from new to implement, see the attached ss and one more thing ahh when I'm impersonating him state is not changing and even he logged out and logged in then what might be the issue is?  What I'm thinking is of-on change client script.

[Danish Bhairag2]

Hi @NishantaL ,

Please check if there is any on Change script written for location field on change request table.

Thanks,

Danish Bhairagdar

[Tanushree Maiti]

Hi @NishantaL 

• Validate if any onChange Client  script/UI policy is specifically configured to set the state to Implement when a user selects or changes the Location field on the change request form.

• The transition could be controlled by state flows. Check  if Any OOB BR is customized on Change request.

Refer: 

[Bhavya11]

Hi @NishantaL 

Please check these things 
1. onChange() client script on location field.

2. UI Policy with script changing state

3. Business Rule or flow update the state after update the location