CIS - ITSM Certification

[GOPI GADDAM]

Hello Folks,

I want to pursue the CIS-ITSM certification. Before enrolling, I would like to confirm whether completing the CSA and CAD certifications is mandatory. If not, could you please share the link to enroll in the CIS-ITSM certification course on ServiceNow University?

Note: I have CSA and CAD certification vouchers, but my Webassessor account is currently in a frozen state, so I’m unable to schedule the exams.

[sreyabhata]

Hi @samarthpareek24, 

I’m facing the same issue. I already had the CIS-ITSM badge, but after the transition to Pearson VUE, I am not able to schedule the exam using that badge. It also seems that some additional simulator courses have been added to the CIS-ITSM learning path, and it is now asking to complete all of those as prerequisites.

For CIS-HAM as well, they have added CIS-Data Foundations (CMDB and CSDM) as a prerequisite, and all of these changes were made without any prior communication.

Additionally, I found a Knowledge Base article stating that we do not need to take any on-demand courses to schedule the exam, but this does not seem to be the case currently.

 Can someone please add their insights here?

[sreyabhata]

Hi @samarthpareek24, 

I’m facing the same issue. I already had the CIS-ITSM badge, but after the transition to Pearson VUE, I am not able to schedule the exam using that badge. It also seems that some additional simulator courses have been added to the CIS-ITSM learning path, and it is now asking to complete all of those as prerequisites.

For CIS-HAM as well, they have added CIS-Data Foundations (CMDB and CSDM) as a prerequisite, and all of these changes were made without any prior communication.

Additionally, I found a Knowledge Base article stating that we do not need to take any on-demand courses to schedule the exam, but this does not seem to be the case currently.

 

 can someone please provide their insights here?

[richard_cha]

Turns out i am also unable to book the CIS-ITSM exam today with Pearson because there is now a prerequisite to have passed CIS-CMDB. This was not the case when I started the certification training and before they moved to Pearson. Was this announced?  This is extremely annoying as I have already purchased the exam voucher and committed to getting the CIS-ITSM certification. I am not sure I can spend more money or time on this process if I need to get CMDB as well now. Can I get a my voucher exchanged back to $$$ if I do not choose to take the CMDB certification?
(apparently the r word is not allowed here for some reason)

[AnjalPDijo]

Hi @GOPI GADDAM ,

It is not mandatory to complete CSA and CAD before pursuing CIS-ITSM. However, I recommend following a structured path as you start learning. CSA is the foundational certification that most ServiceNow developers aim for, so it’s a great starting point.

You’ll be able to schedule your exams through Pearson VUE starting November 18. For more details, please refer to this official article: Transitioning from Webassessor to Pearson VUE FAQ

Hope this helps!

Best Regards,
Anjal

[richard_cha]

Turns out i am unable to book the CIS-ITSM exam today with Pearson because there is now a prerequisite to have passed CIS-CMDB. This was not the case when I started the certification training and before they moved to Pearson. Was this announced?  Is this just a cynical way for SN to make more money out of the certification process? This is extremely annoying as I have already purchased the exam voucher. and committed to getting the CIS-ITSM certification. I am not sure I can spend more money or time on this process if I need to get CMDB as well now. Can I get a r3fund of my voucher?