Requirement : Description needs to be updated as caller name after update using business rule. I have tried below code but its not working. var gr = new GlideRecord('incident');gr.addQuery('caller_id.name',current.caller_id.name);gr.addQuery('descrip...
Hello Team, I need to send reminder mail monthly once on last Monday of month, could anyone suggest how to achieve this?I have tried by making scheduled job conditional and writing the script but that i could do for 4th Monday of month, but as per us...
Hello Team, How can I create a report to get the details of how many users got itil access this year and through which group they got it.I am aware that we have different tables for groups and users, can anyone guide me with dot walking or maybe filt...
Hello team, We have requirement on creation of announcement we have to trigged one notification to all actives user on daily bases. Can someone help me on that . Thanks in advance.
Hello Team,We have a survey set up on Incident Closure, but the end user is unable to access the Survey. When the end user click on the Survey Link they are redirecting to ESS view.Do we have any separate configuration for end user to access the Surv...
Hi I have one report called knowledge created by month (not published) under kb_knowledge table. And it is having the role Snc_internal.Even when I click on edit report, removed the role again the role was adding to the report.Can anybody help me in ...
Hi all! I'm working on this catalog item. My requirement is to check that no requests have been uploaded for the same user before. I have the "requested_for" field which references to the users. I tried this script I found on the community but it's n...
Could someone able to provide - RACI matrix for change management in service now? thanks!
Hi Team,we have approver field, which is a reference to a user table as related tab on sc_task table from agent workspace (as below) where we need to restrict the agent (assigned_to) user on sc_task table as shown below in approver fieldIs it feasibl...
Hi Everyone,How can i give filter condition in LDAP Defination for one type of users(sys_user)Filter condition is User id start with M and end with LExample user id: M00001L
Hi, I have a requirement " How can we auto populate the Due Date field based on assignment group in problem_task table. example: The assignment group is software then Due date field should auto populate with 5 days from Now and also due date field sh...
Hello,I've faced with issue and not able to understand if it is a bug or feature. Conflict Calendar UI action shows all Change Request for specific day. We can see all schedules clearly and on the one place.But Month view shows only current record th...
Hello Team,I'm getting 'No Matches Found' in reference field, I have gone through one Kb article where it's mentioned to check Display is set to true for the reference table field, but I don't see any field set to display 'true'. Please help me here...
Hai All,I have a requirement that How to add Header And footer for the Dashboard ,please help me on this .thank you ,Sekhar.
