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Custom ATF Step Scenarios in ITSM?

venky6181
Tera Contributor

‎10-06-2025 01:14 PM

Hi ServiceNow Community,

 

I'm exploring the use of custom step configurations in ServiceNow's Automated Test Framework (ATF) for ITSM modules. I'd love to hear your real-world experiences! Specifically, I'm looking for scenarios where OOTB test steps weren't enough, and you had to create custom steps.

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Shaqeel
Mega Sage
Mega Sage

‎10-07-2025 01:52 AM

Hi @venky6181 

 

Servicenow ATF is powerful tool with much to offer to users looking to create automated test.

Refer the below articles, I found this very useful:

Testing Emergency Change with Custom ATF step - YouTube

 

Here is the article with example:

ATF: Setting Up a Custom Step Configuration to Query a Manager | Pathways Consulting Group

 

Regards

Shaqeel


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Regards

Shaqeel
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