getting application cross-scope connection issue

[Sri56]

Hi Team,

Getting application cross scope API error as below:

error message: "Access to api 'put(u_jep_case.contract)' from scope 'sn_customerservice' has been refused due to the api's cross-scope access policy".

I have created a  cross scope connection from customer service scope.

But still facing same issue.

Please help me on how to fix this?

Thanks,

Sri

[Omkar Kumbhar]

Hello @Sri56 Can you please check if there any existing record or elevate your role and try once. 

[Sri56]

Hi Omkar,

I tried, but still getting same error.

Can you please help on this?

Thanks,

Sri

[Omkar Kumbhar]

Hello @Sri56 ,

Yes it is better you raise a high ticket.

If there are no records present in the unrestricted access module.

Thanks,

Omkar

[Sri56]

Do we need to raise HI ticket for this?

Please help!

Thanks

[Sri56]

..