Guided Learning: ITSM fundamentals
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My flow got stuck at one step

Hello ServiceNow Folks,I am facing an issue and need your help. I have a subflow that creates an account (Account Creation Task). This subflow is attached to another subflow(New Hire). When I run the flow, it creates the task for account creation, an...

shareef_223_0-1737031379980.png shareef_223_1-1737031405248.png
shareef_223 by Tera Contributor
  • 1292 Views
  • 14 replies
  • 0 helpfuls

Remove the knowledge Base from the Filter search

Hi,There is a requirement to remove the knowledge base which is displayed along side with the category under the Search Filters in the Service Portal. Please find the below image for more details. Kindly help me to achieve this.Thanks in Advance. 

Community Alums by Community Alums  
  • 652 Views
  • 4 replies
  • 0 helpfuls

Resolved! I need to complete this flow

Build an action (where you need to fetch all the incidents which are closed or resolved and get the resolution notes and code of those incident and populate in description field) and use this action in the flow.I am beginner to ServiceNow Let me know...

PK42 by Tera Contributor
  • 526 Views
  • 2 replies
  • 1 helpfuls

User Access

Hi,A User is unable to see the department value of other User when selecting in 'Requested For' field on catalog form which is reffered to Department Table(cmn_department) . Checked the ACL's on Department table and the user is having all the require...

Community Alums by Community Alums  
  • 283 Views
  • 1 replies
  • 0 helpfuls

knowledge articles

researched the current state and it appears that knowledge articles can be moved from one knowledge base to another if it remains in its initial draft state, but cannot move after it has been published, even if that article has been checked out. We w...

satya1995 by Tera Contributor
  • 285 Views
  • 1 replies
  • 0 helpfuls

ITSM

how to get current logged in user,email,department,designation details in servicenow server side

AjayC by Tera Contributor
  • 241 Views
  • 1 replies
  • 0 helpfuls
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