ITSM
how to get current logged in user,email,department,designation details in servicenow server side
Forum Posts
Knowledge articles
I researched the current state and it appears that knowledge articles can be moved from one knowledge base to another if it remains in its initial draft state, but cannot move after it has been published, even if that article has been checked out. We...
Workflows "Assignment group is not reflecting in the tickets created causing "(empty)" in the assign
We are experiencing an issue where a change was from our development instance to our Test instance and our workflows are pointing to a team for service catalog assignment. the initial was was working fine however it seems that there is now a glitch a...
Knowledge
As A/An Knowledge Manager, I'd like to enable the HR / Global scope Synonym Dictionary so that Admin's can create and/or edit the dictionary to reflect the business and terminology.
Standard change template
The standard change template for creating EU infosec firewall requests from the service catalog item has been updated with new information. As such, we need to replace the existing STDCHG number with STDCHG0001729, which is the new template. This sho...
How can i generate a reports in Xanadu Release
Hi,How can i generate a reports in Xanadu Release 1. Percent of Incidents Resolved without Agent Re assignment 2. Percent of Closed cases Re-assigned Please help me out how can we achieve the same Thanks
Knowledge base
Published knowledge article in the knowledge base, but it is not visible in the service portal.
@ mention in worknotes
When I type @ in work notes or additional comments, I am not getting suggestions of users to tag in my project instance but I am getting suggestions in my personal instance. Can I get some suggestions regarding this to solve?
In ATF while i am trying to submit the catalog item i am getting the mentioned error.
Hi,In ATF while i am trying to submit the catalog item i am getting the mentioned error. I can't be able to submit the catalog item. Thanks
Issue with Inbound Email Action Not Triggering for Approval Mail
Hello @community,I am writing to bring to your attention an issue encountered in the approval process within the ServiceNow platform, as outlined below:A request is created from the portal, generating an RITM (Request Item).The RITM goes through an a...
Resolved! Service Request Api
Hi , Requirement: Sc request raised by using Scripted rest api script and Variables also should be passed. I am trying using to use out of the box — Buy Item(Service Catalog Api) Script in custom Scripted Rest resources but getting errors . kindly h...
I am implementing this flow designer for catalog
Pls suggest if the approval flow can be approved?
Resolved! How restrict particular RITM records using Query Business Rule
Hello Team, I want to hide particular RITMs created from the specific catalog item using the Query Business rule for all users and it shows visible to only specific Groups I created a Business rule But it's not working as expected, Still, non-specif...
Two variables in catlog item
HII have two variables in catlog item1)reference to sys_user table and2)reference to sy_user_group table once request is submitted it will goes to group approval manager if group manager is approved user is added to the group in service CatLog items ...
Skip the 'requested_for' approvals, if he is a part of group approvals
Skip the 'requested_for' approvals, if he is a part of group approvals
