Guided Learning: ITSM fundamentals
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knowledge

As A/An Knowledge Manager, the better way to searching for Knowledge articles within "My Approvals" (Knowledge) so that SMEs can easily locate articles. OOTB cannot be searched due to the Approving field is a document_id type.  What is the actual ref...

change request

answer = {    // Configure policy inputs here    u_svp_approval_mandatory : false,    u_svp_no_vp : false};var svp_approval_required = false;var svp_no_vp_required = false;var gr_conflict = new GlideRecord('conflict');gr_conflict.addEncodedQuery("cha...

Bhavani1995 by • Tera Contributor
  • 1114 Views
  • 3 replies
  • 0 helpfuls

Change request approval to evp

answer = {    u_svp_approval_mandatory: false,    u_svp_no_vp: false,    u_evp_approval_mandatory: false // Add EVP approval flag}; var svp_approval_required = false;var svp_no_vp_required = false;var evp_approval_required = false; var gr_conflict = ...

Bhavani1995 by • Tera Contributor
  • 707 Views
  • 1 replies
  • 0 helpfuls

change request

answer = {    // Configure policy inputs here    u_svp_approval_mandatory: false,    u_svp_no_vp: false,    u_evp_approval_mandatory: false  // new flag for EVP approval}; var svp_approval_required = false;var svp_no_vp_required = false;var evp_appro...

change request

answer = {    // Configure policy inputs here    u_svp_approval_mandatory : false,    u_svp_no_vp : false};var svp_approval_required = false;var svp_no_vp_required = false;var gr_conflict = new GlideRecord('conflict');gr_conflict.addEncodedQuery("cha...

email script notification

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,    /* Optional EmailOutbound */    email, /* Optional GlideRecord */ email_action,    /* Optional GlideRecord */    event) {    var number = current.number;    var re...

Bhavani1995 by • Tera Contributor
  • 3912 Views
  • 8 replies
  • 0 helpfuls

knowledge

(function executeRule(current, previous /*null when async*/) {    var kb = new GlideRecord('kb_knowledge');    if (kb.get(current.document_id)) {        if (current.state == 'rejected' && previous.state != 'rejected') {            var author = curren...

Bhavani1995 by • Tera Contributor
  • 671 Views
  • 1 replies
  • 0 helpfuls