IntroductionThere is currently no direct API in ServiceNow to export Knowledge Base (KB) articles as PDFs with embedded images. While ServiceNow does offer an API that returns the HTML content of an article, handling and preserving the styles and lay...
Hi , I want to remove People and Catalog from Global Search , I just followed few suggestions from community and I deactivated Catalog and people from "Text Search Groups" but still I can able to see People and Catalog options from global search resu...
I'm trying to add members from flow designer using Update record action. I have used "Data pills" and "Inline script" to add members from flow designer. But the system is not adding members to watchlist of RITM.
Currently our password should expire after 90 days , we are setting new password policy that should expire after 365 days. If we change the properties from 90 days to 365 days the property will apply to existing users also, but we want the current ...
Configure a dashboard where each logged-in user can see only their assigned incident tickets
Please help me with my issue
want to copy attachment from current record in ui builder so i write a script include to achieve this but that script include is not visible in client script include section in ui builder. if you have any idea how to copy attachment from current reco...
Service now Interview question for Manual testing QA
Data Policy in ServiceNow : ---- A Data Policy in ServiceNow is a server-side rule that ensures data consistency by validating field values during all table operations—UI forms, APIs, and imports. How it works: Enforces fields as mandatory or read-...
ServiceNow ACL (Access Control List) – Secure Smartly, Work Seamlessly! In the world of ServiceNow, ACLs are powerful rules that determine who can access what — protecting sensitive data and ensuring only the right users can view or edit records. Wh...
Hi Team,I'm trying to configure playbook on sc_task table on CSM workspace view.Is this possible?Please help me here. Thanks,Sri
What is ITSM in ServiceNow and which modules does it include?Expected topics: Incident, Problem, Change, Request, Knowledge, CMDB.How does Incident Management work in ServiceNow?Follow-up: How would you customize the incident form or workflow?What is...
️ Keep Commitments on Track with ServiceNow SLA Management! SLAs help define expectations and hold teams accountable for service delivery. With ServiceNow SLA Management, you can track, automate, and improve how you handle incidents, requests, and ve...
Automate Smarter with ServiceNow Business Rules! ServiceNow Business Rules are the engine behind automated, server-side logic — helping IT teams enforce standards, improve data integrity, and reduce manual effort. What you’ll learn in this presenta...