Ever wonder what ITIL really looks like in the real world?Let’s break it down with a simple and relatable example… WiFi during a meeting!Incident – Something broke!You're in an important online meeting, and suddenly your WiFi drops.You’re stuck, can’...
I have a requirement where I need to " Prevent retired Services to be added to changes " so for that I have created a script include and list control in the affected CI's . and i have added that into the global application but here the issue is that ...
The field displays five selectable options on the portal UI, but these options are not available in the backend when validating through the ATF test step.I also tried using the UI option in ATF, but it does not allow me to add/select the desired valu...
Can I change the order in service catalog under subcategories to change the order in items and related categories to first want to related categories than after Items
Hi everyone,I've created an Inbound Email Action in my PDI to automatically create an incident from incoming emails. Everything is working fine in terms of incident creation, and I’ve also added a new email record under System Mailboxes > Inbound > E...
Hello, When I run Rest API Explorer with Get function on the tables in my application in Dev-instance, the result is always empty. This problem only exists for 3 tables and the rest of the tables return the answer totally correct.With the empty Resul...
I need step by step guide to integrate service now(on premise) with AD, outlook, and other call center tool.such as Avaya or other?one more question did on premise Service now have all the functionalities the same as that of the cloud?
Hi,While running the ATF i am getting mentioned error even clicked on Add all errors to warning list. I have tried with the different browsers as well, still i am getting the same issue also i have clicked on Add all errors to warning list and add al...
How can I get the trial version of ServiceNow?
The business rule which is dedicated for the Feature Time-Limited Access Roles for checking the days whether days diff is 5 or not, is that the only business rule that is working behind it.Because I have changed the system property which is setted up...
Hi I need assistance with my learnings, whenever i am about complete a course, a new one appears even though i have not completed. below is the screen short. Please advise if i should start preparing for the exam on the System administrator which i...
Hi can someone help me to create a report for below requirement:1. RITM number2. RITM Priority3. RITM state4. RITM Assigned to5. RITM creation date and time6. RITM Assigned to date and time7. RITM closure date and time8. The "Duration" of time betwee...
I am not able to add instruction text in catalog varaibles, while saving the form it disappear.
Please tell me the way to do it.
Hi All,i'm new to workflow. i Have one task to fulfill the request in cat item is : Request Submitted >> SCTask assigned to one group >> Fulfilled >> SC Task assigned another group>> Fulfilled & Closed.Please anyone guide on this flow and all ne...
