Inbound email actions deleted before creating RITM
Hello All,I have an inbound action. I receive email from @aaaaa.com and it should create an RITM.I am receiving emails but they are getting deleted before the flow creates RITM
Forum Posts
How to handle “Referred Back” in Flow Designer and resend approval after resubmission (Catalog RITM)
Hi all,I am working on a flow in Flow Designer for a Service Catalog item. The flow has an approval step, and it works fine for Approved and Rejected states. However, I am facing issues with the Referred Back state.Here’s what I need to achieve:When ...
reject person should not receive the notification
(function() { // Assuming 'current' is the rejected record var groupId = current.u_ownership_group; // Field holding ownership group sys_id var rejectedBy = gs.getUserID(); // Step 1: Get members of the ownership group var grMembershi...
email script notification
(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action, /* Optional GlideRecord */ event) { var number = current.number; var re...
knowledge
(function executeRule(current, previous /*null when async*/) { var kb = new GlideRecord('kb_knowledge'); if (kb.get(current.document_id)) { if (current.state == 'rejected' && previous.state != 'rejected') { var author = curren...
Resolved! select a group in assignment group field so in assigned to only particular grpmemebr see not all us
var grUser = new GlideRecord("sys_user_grmember");grUser .addQuery("group", current.u_assignment_group);grUser .addQuery('user', '!=', current.u_assigned_to);grUser .query();var querStr = '';while (gr.next()) {if (querStr == '') {querStr = 'sys_idIN...
Change Management
I am new to change management. Can you please share me any notes regarding it or explain it clearly to me.Thanks in advance.
Resolved! ACL requiremnet is not working for me
Hi Team, I'm practising one senario o ACL Senario: Only spefic group memebers can see/edit/write the P1 Incidents other groups memebrs cannot see the P1 incidents.I tried using1) table.none 2) assigne role to ACL3) write a script Still it's not wo...
Knowledge
In this notification KM: Article rejected for publish In the advanced script, the line:answer = gs.getProperty('glide.knowman.enable_approval_notification', 'false');and this is called in the system property and set to true but still the author and u...
Resolved! ITSM- Request Management
Hello, Today I went through Request Management, and I got to know that after checkout an Order request is raised and if price is greater than 1000 dollers then eric has to approve it or RITM is created. But my main doubt is where we define that eric ...
knowledge
As a Knowledge Manager / Admin, I want to research and validate the CSV/XML import process for mass-migrating knowledge articles so that we can efficiently transfer content from external word documents.
Configuration item Field is not working as expected on the Change Form compare to Incident form
Configuration item field is behaving different in Incident form and Change form.So on incident Form there is Configuration item, where only selective CI is visible(Ci with Principal Classes)But on change form, all CI records available in CMDB_CI tabl...
Can we fetch and use API key from api_key_credentials table in a server-side script?
Hi All,I have a use case where the API key is stored in the api_key_credentials table. I want to use this API key directly in my server-side script, but I’m getting errors.Is there any way to use this key securely in my script while maintaining API p...
Resolved! How to start learning ServiceNow ITSM as a beginner?
Hi everyone,I’m fairly new to ServiceNow and have a basic understanding of things like Business Rules, Script Includes, Server and Client Side Scripts, UI Policies, and Data Policies etc.. I’d now like to move into learning ITSM in a more practical, ...
Snow Knowledge Exchange - Number Maintenance
Hi Team , During data load, we have observed that whenever a new record is created, the number is incremented by 1, even if the record is not saved. To address this, a solution is to set the system properties (glide.itil.assign.number.on.insert) to t...
