How to Auto populate the 'Due Date' field based on assignment group in problem management

[Sravani]

Hi,

I have a requirement " How can we auto populate the Due Date field based on assignment group in problem_task table.

example: The assignment group is software then Due date field should auto populate with 5 days from Now and also due date field should be read only. 

Like for all the assignment groups the 'due date' field should auto populate  with 5 days from Now. 

Please help me.

Thanks in Advance.

Regards,

Sravani.P

[MD AQUIB KHAN]

Hi Sravani ,

did you mean for all the assignment group , due date should be auto populated and read only or for assignment group == Software then due date should be auto populated and read only and for others due date should be auto populated

[Sravani]

Hi KHAN,

For all the OOB assignment groups the 'Due date' field should auto populate with 5 days from now.

[MD AQUIB KHAN]

Hi

Please find the scripts below:

// Sorry for the typo: New Value will be assignment group:

Client Script:
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }
	var gr = new GlideAjax('CostCentre');
gr.addParam('sysparm_name', 'getDueDate');
gr.addParam('sysparm_service', newValue);// Newvalue will duedate
gr.getXML(mycallback);

function mycallback(response) {
	var arr1;
    var answer = response.responseXML.documentElement.getAttribute('answer');
	arr1= JSON.parse(answer);
	alert(answer);
	alert(arr1);
	g_form.setValue('due_date' ,arr1);
	g_form.setReadOnly('due_date',true);
}

}
// Script include:
getDueDate: function() {
    var grdatetime;
    var gruser = this.getParameter('sysparm_service');
    var gr = new GlideRecord('sys_user_group');
    gr.addQuery('assignment_group', gruser);
    gr.query();
    if (gr.next()) {
        var gr1 = new GlideDateTime();
          gr1.addDaysLocalTime(5);
	grdatetime=	gr1.getDisplayValue();

    }
   var json = JSON.stringify(grdatetime);
    return json;
},

[MD AQUIB KHAN]

// Newvalue will duedate

Ignore this comment . On change will be on Assignment group.