ITSM Simulation - Task 8 is failing

[naveen21821]

ITSM Simulation - Task 8 is failing - even after following the instructions in document support.

[Bhavya11]

Hi @JulianeG ,

Please clear value in Configuration item field and search 'Email' Service field.

If this information proves useful, kindly mark it as helpful or accepted solution.

Thanks,

BK

[JulianeG]

Hi @Bhavya11,

thanks for your reply. I tried, but there is no opportunity to choose "Email" . Only electronic messaging - i tried with that - i didnt work. 

It doesnt matter in all, because i can submit this course.

Hopefully no one is having that problem as well. 

Best regards! 

[Bhavya11]

Hi @JulianeG ,

click on search icon on Service

can you try this name as Email and click run then can you able see the select that

yes that's fine but you need to know to fetch the value that's it

If this information proves useful, kindly mark it as helpful or accepted solution.

Thanks,

BK

[JulianeG]

Hi @Bhavya11 

I would love to do that, but i dont have the Option: 

But in all thanks for your help!! 

[Bhavya11]

hi @JulianeG 

If this information proves useful, kindly mark it as helpful.

Thanks,

BK