Forum Posts
Add Operator Choice List for 'Tags' Field in Condition Builder
I want to filter records based on the 'tags' field. In the condition builder, I aim to perform the following: Field: tags, Operator: 'is one of', Value: 'tags_records'. However, in the condition builder for the 'tags' field, there is no operator avai...
Resolved! Reading variable name from service catalog
I have a requirement where I need to show the (RITM) item variable key, value on a notification page. I looked into 2 tables, 'sc_req_item', 'sc_item_option_mtom'. I can filter required RITM and lookup the variable using fields "Dependent Item.Quest...
Maintaining old reports (last run < 5 months)
Hi Everyone, We have a health scan from ServiceNow, where we have to handle reports which were run more than 3 months back. Trying to come up with an automatic solutions, where to send emails to reports owners and delete them after some days. But w...
Getting an error - Submit canceled due to a script error - please contact your system administrator
Hi all, I have a catalog item, where if the option "Add" is selected, the attachment field becomes mandatory and the user gets a pop-up to attach a document. This seems to be working fine on the Service Portal but not working on the backend. I put in...
Getting an error - Submit canceled due to a script error - please contact your system administrator
Hi all,I have a catalog item, where if the option "Add" is selected, the attachment field becomes mandatory and the user gets a pop-up to attach a document. This seems to be working fine on the Service Portal but not working on the backend. I put in ...
Resolved! Certified Implementation Specialist – IT Service Management
Expired CIS ITSM certificate, we need to re do the exam or we have another way to upgrade it
Image is not appearing in the catalog item
Hi,i'm trying to show an image on a catalog item form. Unfortunately after uploading the image on the db_image table and after configuring the macro, the result is the following: here's how i have configured this part of the catalog item: Please advi...
Resolved! Download KB article from KB's
Can we download KB articles from any of the knowledge base in one shot? If yes, How?
Resolved! create an incident with catalog item instead of record producer
I have a scenario in which i want to create an incident with the help of Catalog Item instead of record producer. how can i do this?For this purpose we can use flow design and something else?
Resolved! Copy of Variable
Hello All, Is it possible to copy a variable via scripting? I have created UI page which is taking values from respective table Please see below popup screenshot for reference. I need to create copy of selected above variable to below catalog it...
Resolved! gliderecord script
Hi, I have a piece of code whihc find out the active users with no roles and its working perfectlyvar x = new GlideRecord('sys_user');x.addEncodedQuery('active=true^sys_id!=javascript:getRoledUsers();');x.query();while(x.next()){ gs.print(x....
How to display attached html file content in knowledge article body
How to display attached html file content in knowledge article body. If a user attach any html file in any KB Article, the html file content should display in article body. How to do this ?
SLA
We had a requirement to create a SLA for one of the catalog item. In that catalog we have 2 choices, for 1st choice it has a sctask which has 5 days of SLA. And for 2nd choice we have 2 sctask, 1 sctask has 6 days SLA and another one had 5 days SLA. ...
Germany bildungs gutschein for Service Now CSA certifcation
In Germany is bildungs gutschein possible for Service Now CSA certifcation
