ITSM - Change Module
List of OOB Capabilities in ServiceNow Change Management Module. Can anyone please help me.
Forum Posts
Resolved! Can I show a related list when a new form is opened
We have a requirement to show a related list when a new form is opened and after a field is selected. Can anyone help me if this is possible. I have written a onchange client script. function onChange(control, oldValue, newValue, isLoading, isTemplat...
getting application cross-scope connection issue
Hi Team, Getting application cross scope API error as below:error message: "Access to api 'put(u_jep_case.contract)' from scope 'sn_customerservice' has been refused due to the api's cross-scope access policy". I have created a cross scope connectio...
Resolved! how to set the variable set value on the Order guide which will have the same value across all
Requirement :The order guide has 3 catalog item in it.There is a variable set ,which is included in order guide and all the 3 catalog itemUser Info{ Check box : user_not_avaialble,Reference : requested_for,string : first_name,string : last_name user}...
By using the ATF i want to click the Schedule button
Hi,By using the ATF once i click on Run on demand then pop up window will appear and i want to click the Schedule button as mentioned in the below screenshot. Once i click on Run on demand By using the ATF i want to click the Schedule button Please...
By using ATF How to click the Transfer button the mentioned Screenshot
Hi,By using ATF How to click the Transfer button the mentioned Screenshot. As a user i want to write a ATF test step to click the Transfer button which is highlighted in the above screen. Help me out with the test step if we have any Thanks,
Playbook card status are getting cancelled automatically
Hi Team, I have build a generic playboook cases on case table.where while testing after first step, all other steps are getting cancelled (instead of IN progress) as below:Please help me, if anything misconfigured!Thanks,Sri
Delete from Attachment table using Script
I'm deleting a record from sys_attachment table using below background script but getting Row count as 2. It is always double the number of records deleted from sys_attachment table. var gr= new GlideRecord('sys_attachment');gr.addQuery('sys_id','9d0...
Resolved! ITIL Layers
What are the ISTM Layers?Whar are the ITIL Layers?What are the classes of CI?I have faced this questions in Interview but i got some confusion to explain can any one pleas help on this?
Resolved! Create Knowledge Article from problem and change using knowledge checkbox
Hi, As per ServiceNow OOB functionality, whenever we closed the incident while checking the knowledge check box then the knowledge article will create. but I have a requirement like Create Knowledge Article from problem and Change as well using the k...
Limit number of records in a multi row variable set based on a condition
I have checkbox named 3 records only in variable set that is a MRVS . I want that whenever its value is true, user should not be able to create more than 3 records in MRVS , and if that is false , user can create records of by default value i.e 50. ...
Filter Records in a Reference field based on another Reference Field
Hi,we have two fields on Incident form:u_data : It is a reference field to the data table(client_data).u_accName : It refers to sys_accounts table And sys_accounts table also a field ('u_name') which refers to (client_data) table. Now on incident tab...
How to call a property in a filter condition in a business rule
Requirement : BR should run only if "Recipients" field in sys_email table contains any of the emails that are present in property.example : Let's say if property has "123@abc.com" and "456@abc.com" values. If any new email is ready to send to these ...
Resolved! Facing an issue with REST message call
Hello Team, I am calling the endpoint via REST outbound message from ServiceNow however I am getting below error.We have added and validated the required certificate in certificates table.Request not sent to uri=" org.apache.commons.httpclient.HttpEx...
How to add stages on portal of record producer
Can we add stages of custom table record on portal which is got inserted through record producer?(for eg - after requesting something we are able to see the stages of RITM on portal, but i've added record producer on portal so after inserting record ...