PFA screenshot. I am the platform admin. We are on Vancouver version.While creating an incident, when we click on the lens icon of the "caller" field, I have 4 columns - Name, first name, last name and email address. Got three records in which all ar...
Hey guys, right now i'm at Lab 4.5 - configuring an item in Service Catalog by modifying an existing item ("Document Creation"). I changed the questions and category as provided in the tutorial. After that i want to publish the item. I'm logged in a...
Hi,I have a reference(sys_user) type variable in catalog item i should send approval to users department head it should be dynamic
Hi,Can some one will help on How can we validate whether attachment is PDF or word file or image or excel file. I want a functionality that For some of the users i want only PDF format is only able to submit For some of the users i want only excel f...
Hello the pop-up window for assigning RITMs isn't aligned correctly and "jumps" all over the page (snip attached).Please fix the issue. Thanks!
Hi,In ATF under the Washington DC i can see the Run Performance Test what the use of it is?Can someone help me out the use case for that Ui action (Run Performance Test) and usage. Please find the below attached screenshot: Thanks,
The requirement is, The fields "Summary" and "Description" are filled for the Requested Item, but no summary and description appear in the "Request" and "Catalog Task". We need to populate the Summary in Short description and Description in Descripti...
Hi,By using the ATF i am creating the request i want to wait for 2 minutes then Approvals will generate. Here i want to understand how to control this activity by using the ATF test steps, is there a any test step is available to wait for some time e...
In the Record Producer, based on the Requested for auto-populate the Requestor Country, if the Requester Location Country is not India, do not allow to submit and alert.I wrote the code but its not working function onSubmit() { //Type appropriate...
Hello Folks, I thought to share this Generative AI content with all of you. Because now a days every where and every one talking about Gen AI. what is the Benefits, Limitations, and Risks as well as how it is beneficial for us. Please go through ...
How RITM assignments can be handled via On-Call Scheduling?
in ServiceNow whenever a user profile is created we have to send a notification to that user and it includes the user id, password (which is set at the time of creation), and the ServiceNow URL ->https:/.service-now.comhow we can achieve this?
i am running below script to update ritm work note, but it is not updating if i set workflow to false. why? if i don't set it to false then it updates RITM work note. I don't see any other Business rules impacting thisvar at = new GlideRecord('sc_req...
Hi,ATF order a catalog item(SP) is not working please check the screenshot. Can someone will help on what is the issue for the same. Thanks,
Hi All, I have created a catalog item and added a UI policy to display dependent variables, but I want those variables to be displayed or indented as shown below. Is it possible? Your response would be much appreciated. Thanks
