knowledge articles

satya1995
Tera Contributor

researched the current state and it appears that knowledge articles can be moved from one knowledge base to another if it remains in its initial draft state, but cannot move after it has been published, even if that article has been checked out. We want to research if that is OOB behavior or if we implemented a business rule in the past.

1 REPLY 1

Sujatha V M
Kilo Patron
Kilo Patron

@satya1995  Please find the support case below for reference, if you haven't go through earlier. 

 

I don't see any restrictions mentioned on the case with respect to workflow state. 

Migrating knowledge articles between Knowledge Bases via a script

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0852780

 

 

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.