HII have two variables in catlog item1)reference to sys_user table and2)reference to sy_user_group table once request is submitted it will goes to group approval manager if group manager is approved user is added to the group in service CatLog items ...
Skip the 'requested_for' approvals, if he is a part of group approvals
Problem tasks are not being closed in a timely manner. To resolve this, directors and managers should be added as recipients to task reminder emails after a certain period of time. Currently we send emails daily to the task owner and problem manager,...
When clicking on the KB number in the email notification, the page should be redirected to the article in SNOW.
Hi All, I created test catalog item to create request using Service Catalog API. I am using "Buy Item(POST)" method in REST API explorer. But its giving me below error. Can anyone help here { "error": { "message": "com.glide.rest.domain.Service...
Hi @all i am doing the lab. 4.1 of the ITSM Implementer workbook (IT Service Management (ITSM) Implementation - Tokyo). 1. I entered the "Employee expereince taxonomy application scope.2. I added a new Topic, but i can't add Child topics to that top...
I want to remove the watermark from the scheduled mail report.Tried with this however '_WCGfhSStyWyW2H046QN1' is getting generated in reportBefore insert BR for sys_email table.current.body = String(current.body).replace(/Ref\:MSG(?:[0-9]*)/i,"");cur...
I am working on establishing a ServiceNow to ServiceNow e-bonding integration, and I am considering using Import Sets for this. My goal is to automate the exchange of incident data between two ServiceNow instances.I would really appreciate any insigh...
Hi Team, Am new to the GlideModal in ServiceNow, in one of the custom UI Actions there is a Dialog Box with dropdown list values visible for "admin" role people. Under UI Action condition there exist another role to allow this as well.When impersonat...
Here I have given the reference image where in the portal view When the incident state is resolved or closed I want the activity button must be read only in service portal view . Can some one help me Step by step how to make this to work in order of ...
I created a select box variable in record producer ,and I want the default text (which is not answer for the question) value to be visible but not included in the dropdown options. How can I achieve this?
I have a requirement to auto fill survey questions based on response of previous question. Please suggest a solution for this requirement. Thanks,Nisha Kumari
I need help creating an email script that allows users to click "Accept" and "Reject" buttons in a notification to open Outlook, with the email body in Hebrew. While my current script successfully opens Outlook, the email content doesn't appear with ...
I created a variable select box for record producer where I set default text to show in that select box where I don't want in dropdown in service's portal
In this article, I will be giving you an overview of the Nine Key ITSM Processes in ServiceNow. ServiceNow ITSM (Information Technology Service Management) processes are structured workflows designed to manage and streamline various aspects of IT ser...
