Move the update set xml file from dev to prod facing an error

lavanyab190 · 3 weeks ago

When I am trying to Retrieved the Update Set from dev to prod instance got an error Found a local update that is newer than this one even I am trying to click the Accept remote update set also not working again same error how to resolve this issue

Bhuvan · 3 weeks ago

@lavanyab190

Use below knowledge articles to understand the cause of the issue

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1632826

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0684542

If you want to keep the existing configuration, use 'Skip Remote Update'. If you want to use the update set configuration, use 'Accept Remote Update'

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

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Ankur Bawiskar · 3 weeks ago

@lavanyab190

that error means already in prod the choice is updated.

Compare and see if you want to keep what is currently in PROD -> if yes then Skip the Remote update

If not then accept

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · 3 weeks ago

@lavanyab190

Hope you are doing good.

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If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Nikhil Bajaj9 · 3 weeks ago

Hi @lavanyab190 ,

The meaning of this error is that there is new version/updated version of Update set [Means some fileds etc are there]. You can compare both update sets to see what ar ethe differences in both ethe update sets and then accordingly take the necessary action- Accept/reject etc.

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

ServiceNow Rising Star-2025

abirakundu23 · 3 weeks ago

Hi @lavanyab190,

In that case please compare the Local & Remote update sets, i mean your dev & Prod related changes.
If your changes not in PROD then accept the updates or else reject the updates.

Reference link : https://www.servicenow.com/community/itsm-forum/getting-error-quot-found-a-local-update-that-is-newe...

https://www.servicenow.com/docs/bundle/zurich-application-development/page/build/system-update-sets/...

Please mark helpful & correct answer if it's worthy for you.