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In Servicenow ATF planned start date is NOT working and planned end date is setting as expected

kranthi2
Tera Expert

Hi,

In Servicenow ATF planned start date is NOT working and planned end date is setting as expected.

kranthi2_0-1758610724179.png

In ATF above screenshot planned start date is not taking where as planned end date is setting 

kranthi2_1-1758610857645.png

It is Normal CR flow earlier (Yokhoma) it is working fine but Zurich it is not working please suggest any inputs here.

Thanks

 

 

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@kranthi2 

so the date is not getting set via ATF?

it was working fine earlier but stopped working after Zurich upgrade?

Any error it's throwing?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hi @Ankur Bawiskar 

Please find the below screenshot for your reference:

kranthi2_0-1758613091908.png

I am getting this while setting the Planned start date and planned end date is setting as expcted.

kranthi2_1-1758613142491.png

 

kranthi2_2-1758613187937.png

Thanks

 

 

 

@kranthi2 

seems 1st screenshot is added by mistake, please remove that

did you try checking any other client script or UI policy is validating on that field on form since you said it was working fine earlier?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader