My flow got stuck at one step

[shareef_223]

Hello ServiceNow Folks,

I am facing an issue and need your help. I have a subflow that creates an account (Account Creation Task). This subflow is attached to another subflow(New Hire). When I run the flow, it creates the task for account creation, and the task is successfully closed.

However, when I check the "New Hire" subflow executions, it remains "In Progress," even though the "Account Creation Task" subflow shows "Closed Complete." Because of this, my flow is not moving to the next step.

Could anyone guide me on resolving this issue? I truly appreciate your time and assistance.

I have attached screenshots for your reference.

Please find them. 

Thanks,

Shareef

[Sujatha V M]

@shareef_223 Please refer the Support article below for reference, 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1285750

[shareef_223]

Hello Sujatha V M,

Thank you for your response. I tried creating a new sub flow with same inputs and attaching it to the New Hire sub flow, and I have also tested it. However, the issue persists.

Could you please let me know if there are any other potential solutions?

Thanks and regards,
Shareef

[Sujatha V M]

In your sub-flow, could you please remove the wait for condition step on the 6th line for testing purpose. 

[Sujatha V M]

Could you please check if the "Wait for Completion" on the subflow is set to true?