RITM is not visible during catalog checkout
Hi Team, Could anyone help with the below query. Query: I'm not able to see the RITM or Catalog item name after ordering the catalog item in the checkout. Attached the snip for reference.
Forum Posts
CSA Exam Voucher
Hello, I am currently preparing to take the Certified System Administrator (CSA) exam and I am trying to get a free voucher for the CSA exam. Is there any chance to get free voucher, please let me know if anyone knows anything related to this. Thanks
Resolved! ITIL Layers
What are the ISTM Layers?Whar are the ITIL Layers?What are the classes of CI?I have faced this questions in Interview but i got some confusion to explain can any one pleas help on this?
Resolved! Create Knowledge Article from problem and change using knowledge checkbox
Hi, As per ServiceNow OOB functionality, whenever we closed the incident while checking the knowledge check box then the knowledge article will create. but I have a requirement like Create Knowledge Article from problem and Change as well using the k...
Limit number of records in a multi row variable set based on a condition
I have checkbox named 3 records only in variable set that is a MRVS . I want that whenever its value is true, user should not be able to create more than 3 records in MRVS , and if that is false , user can create records of by default value i.e 50. ...
itil user whom can not belong to specific group members are also redirect to the SOW page
Hello Experts,I wanted to redirect the selected user.Criteria groups with itil role members to redirect to SOW landing page, But the user whom can not belongs to the group but has itil role has also redirect to SOW page. how can I restrict if the use...
Resolved! development components
What are the development components of ServiceNow
Filter Records in a Reference field based on another Reference Field
Hi,we have two fields on Incident form:u_data : It is a reference field to the data table(client_data).u_accName : It refers to sys_accounts table And sys_accounts table also a field ('u_name') which refers to (client_data) table. Now on incident tab...
Integration is not working in production.
My ex teammate developed a integration and left my org. i have deployed it in prod. so here it is working in dev and test but it is not working in prod. api call is triggering from workflow runscript in same code he is passing data from SNOW to third...
How to call a property in a filter condition in a business rule
Requirement : BR should run only if "Recipients" field in sys_email table contains any of the emails that are present in property.example : Let's say if property has "123@abc.com" and "456@abc.com" values. If any new email is ready to send to these ...
Resolved! Facing an issue with REST message call
Hello Team, I am calling the endpoint via REST outbound message from ServiceNow however I am getting below error.We have added and validated the required certificate in certificates table.Request not sent to uri=" org.apache.commons.httpclient.HttpEx...
email client template script for button click
Hi,i have created an email client template , should be populate after click the complete supplier selection in the negotiation form.please suggest.
How to add stages on portal of record producer
Can we add stages of custom table record on portal which is got inserted through record producer?(for eg - after requesting something we are able to see the stages of RITM on portal, but i've added record producer on portal so after inserting record ...
If requester is approver
Hi Community, There is one catalog item in which requester is approver can we auto-approver this approver in workflow. Thanks in advance.
Automatic email generation in ServiceNow for catalog task
We have a "Phone number" catalog task in which we have a variable 'Action' which contains options like: Add New, Modify, & Delete. The User and line manager need to be informed about the new phone number, the idea is to create and send an automatic e...
