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Guided Learning: ITSM fundamentals
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Forum Posts

Resolved! Does data policy work on list view

Hello, Can any please confirm if data policies work on List view? Servicenow documentation states that "Data policies can apply rules to all data entered into the system, including data brought in through import sets or web services and data entered ...

SuchitraM by Tera Contributor
  • 1490 Views
  • 3 replies
  • 2 helpfuls

Requestor Country Auto populate, If the Requester Location Country is not India, do not allow submit

In the Record Producer, based on the Requested for auto-populate the Requestor Country, if the Requester Location Country is not India, do not allow to submit and alert.I wrote the code but its not working  function onSubmit() {    //Type appropriate...

Notification for user creation

in ServiceNow whenever a user profile is created we have to send a notification to that user and it includes the user id, password (which is set at the time of creation), and the ServiceNow URL ->https:/.service-now.comhow we can achieve this?

jobin1 by Tera Expert
  • 2249 Views
  • 10 replies
  • 0 helpfuls

Could not update worknote in RITM

i am running below script to update ritm work note, but it is not updating if i set workflow to false. why? if i don't set it to false then it updates RITM work note. I don't see any other Business rules impacting thisvar at = new GlideRecord('sc_req...