Select box
I created a select box variable in record producer ,and I want the default text (which is not answer for the question) value to be visible but not included in the dropdown options. How can I achieve this?
Forum Posts
How to auto fill survey questions based on response of previous question
I have a requirement to auto fill survey questions based on response of previous question. Please suggest a solution for this requirement. Thanks,Nisha Kumari
Email script
I need help creating an email script that allows users to click "Accept" and "Reject" buttons in a notification to open Outlook, with the email body in Hebrew. While my current script successfully opens Outlook, the email content doesn't appear with ...
remove default value from dropdown in select box in sc
I created a variable select box for record producer where I set default text to show in that select box where I don't want in dropdown in service's portal
Resolved! ServiceNow IT Service Management Overview : Nine Key Features of ServiceNow IT Service Management
In this article, I will be giving you an overview of the Nine Key ITSM Processes in ServiceNow. ServiceNow ITSM (Information Technology Service Management) processes are structured workflows designed to manage and streamline various aspects of IT ser...
Regarding Recipient
i have recipient variable on item level, when i am using that item in order guide i am unable to see that recipient in the order guide level.
Resolved! By using the ATF i want to click the model button how is it possible by ATF
Hi,By using the ATF i want to click the model button how is it possible by ATF. Once i click the Reject button then pop up is showing where i need to click the OK which i have mentioned in the below screenshot. how can i perform this by using the ATF...
Can some one will help on the ATF issue
Hi,Can some one will help on the ATF issue Please help me out why is it failing? Thanks,
How to get User ID column in the attached screenshot?
PFA screenshot. I am the platform admin. We are on Vancouver version.While creating an incident, when we click on the lens icon of the "caller" field, I have 4 columns - Name, first name, last name and email address. Got three records in which all ar...
Catalog Item stuck in review. ITSMI Lab 4.5
Hey guys, right now i'm at Lab 4.5 - configuring an item in Service Catalog by modifying an existing item ("Document Creation"). I changed the questions and category as provided in the tutorial. After that i want to publish the item. I'm logged in a...
workflow on catalog item
Hi,I have a reference(sys_user) type variable in catalog item i should send approval to users department head it should be dynamic
How can we validate whether attachment is PDF or word file or image or excel file
Hi,Can some one will help on How can we validate whether attachment is PDF or word file or image or excel file. I want a functionality that For some of the users i want only PDF format is only able to submit For some of the users i want only excel f...
List view assignee pop up jump all over te screen
Hello the pop-up window for assigning RITMs isn't aligned correctly and "jumps" all over the page (snip attached).Please fix the issue. Thanks!
Resolved! In ATF under the Washington DC i can see the Run Performance Test what the use of it ?
Hi,In ATF under the Washington DC i can see the Run Performance Test what the use of it is?Can someone help me out the use case for that Ui action (Run Performance Test) and usage. Please find the below attached screenshot: Thanks,
Resolved! Populate short description and description on REQ and sc_task form
The requirement is, The fields "Summary" and "Description" are filled for the Requested Item, but no summary and description appear in the "Request" and "Catalog Task". We need to populate the Summary in Short description and Description in Descripti...
