My flow got stuck at one step

[shareef_223]

Hello ServiceNow Folks,

I am facing an issue and need your help. I have a subflow that creates an account (Account Creation Task). This subflow is attached to another subflow(New Hire). When I run the flow, it creates the task for account creation, and the task is successfully closed.

However, when I check the "New Hire" subflow executions, it remains "In Progress," even though the "Account Creation Task" subflow shows "Closed Complete." Because of this, my flow is not moving to the next step.

Could anyone guide me on resolving this issue? I truly appreciate your time and assistance.

I have attached screenshots for your reference.

Please find them. 

Thanks,

Shareef

[shareef_223]

Hi @Sujatha V M ,

I have verified and confirming that the "Wait for Completion" is checked. I have attached a screen shot FYR, please find it.

Thanks and regards,

Shareef

[Sujatha V M]

@shareef_223 Thanks for trying the above but were you able to check this comment and try on this,

[shareef_223]

Hi @Sujatha V M ,

I have verified and confirming that the "Wait for Completion" is checked. I have attached a screen shot FYR, please find it.

Thanks and regards,

Shareef

[Ankur Bawiskar]

@shareef_223 

can you try removing Step 6 from your subflow

OR

share the step 6 screenshot from your subflow

[Ankur Bawiskar]

@shareef_223 

is this happening all the time or sometimes?