My flow got stuck at one step

[shareef_223]

Hello ServiceNow Folks,

I am facing an issue and need your help. I have a subflow that creates an account (Account Creation Task). This subflow is attached to another subflow(New Hire). When I run the flow, it creates the task for account creation, and the task is successfully closed.

However, when I check the "New Hire" subflow executions, it remains "In Progress," even though the "Account Creation Task" subflow shows "Closed Complete." Because of this, my flow is not moving to the next step.

Could anyone guide me on resolving this issue? I truly appreciate your time and assistance.

I have attached screenshots for your reference.

Please find them. 

Thanks,

Shareef

[shareef_223]

Hello @Ankur Bawiskar ,

It is happening all time.

Thanks,

Shareef

[Ankur Bawiskar]

@shareef_223 

what's after Step 6 in subflow?

[shareef_223]

Hi @Ankur Bawiskar ,

There are no additional steps beyond the 6th step. The 6th step itself waits for a condition where the state is set to "Closed Complete." 

Thanks and regards,
Shareef

[Ankur Bawiskar]

@shareef_223 

why is your subflow having last step as Wait for condition.

Seems issue is there.

Did you try removing that and verify?

[Sujatha V M]

@Ankur Bawiskar @shareef_223 I have also asked to remove that step and try it. 

We’re able to try that?