New Asset creation showing all field read only when i click on create new asset button.

[Nare]

Hi Team,

Can some help me in the new asset creation, when i click on create new asset button all field showing read only 

except Model and Model category field.

Thanks,

Nare.

[Yousaf]

@Nare 
Did you try populating value in model field? to see if that makes it editable? 

Please Mark Correct if it helps

[AJ-TechTrek]

Hi @Nare ,

In ServiceNow, the Asset creation UI usually depends on, Please check these.

1. UI Policies → that lock fields until required fields (like Model) are selected
2. Client Scripts → that enforce read-only based on conditions
3. Form Design / View Config → form view might have fields set as read-only
4. Data Policies → sometimes set fields to read-only until conditions are met
5. ACLs (Access Control Rules) → can also cause fields to be effectively read-only

The most common cause:
The OOB Asset Management UI Policies are intentionally designed so that most fields stay read-only until you select a valid Model.

This is because:
* The Model you select dynamically drives other field values (like Manufacturer, Category, etc.)
* Once you pick the Model, UI Policy lifts the read-only restriction.

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
 

Thank You
AJ - TechTrek with AJ - ITOM Trainer
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ServiceNow Community MVP 2025