Unable to add members to watchlist of RITM from flow designer

[Abhishek18]

I'm trying to add members from flow designer using Update record action. I have used "Data pills" and "Inline script" to add members from flow designer. But the system is not adding members to watchlist of RITM.

[Peter Bodelier]

Only thing I can think of, is there is some timing issue.

Try putting a wait of 2 seconds in front of this action.
If it still doesn't work, do you see any errors in the system log?

[Rohit01998]

Hello @Abhishek18 

try with this flow designer...

1.Trigger

2.Action

 Script for watch list field

var gr = new GlideRecord('sc_req_item');
gr.addQuery('request',fd_data.trigger.current.sys_id);
gr.query();
if(gr.next()){
 return gr.getDisplayValue('requested_for.manager');
}

Mark my answer correct and give 👍if this helps you...

Thanks,

[Abhishek18]

It is working as expected in OOB instance, but its not working in our instance. I will raise a HI Case for this. 

Thank you all for your assistance.

[Abhishek18]

Hi @Rohit01998 @Ankur Bawiskar 

I found the root cause of the issue. There was a business rule written on sc_task table that whenever a record is inserted on sc_task table, the watchlist members od sc_task should be copied to ritm. 

By this, the watchlist members are initially adding to RITM watchlist, because of the business rule on sc_task, the watchlist members are getting removed on ritm table.

[ChitranshSYadav]

I suppose - requested manager variable is reference field then you may try below code.

var user = fd_data._1__get_catalog_variables.requested_for.manager;

return user;