How to add second level approval to group manager and members both in flow designer.

[Bella1418]

In Flow Designer, how can I configure a second-level approval that is automatically routed to both the Regional BSC Group Manager and all active members of the BSC group, based on the caller's location?

[Ankur Bawiskar]

@Bella1418 

so what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bella1418]

@Ankur Bawiskar I have completed the first-level approval in Flow Designer, which is triggered to the caller's line manager. Now, once the first-level approval is approved, I want to initiate a second-level approval that routes to the Regional BSC Group Manager and all active members of the BSC group, based on the caller's location.

[Dr Atul G- LNG]

Hi @Bella1418 

You can check the out-of-the-box (OOTB) Request flow — you'll find it there. You can add a condition or something similar, like: once Step 1 approval is completed, it proceeds to Step 2 approval.

https://www.servicenow.com/community/itsm-forum/flow-designer-multiple-approvers/td-p/2758644

[Bella1418]

@Dr Atul G- LNG 

Now i am able to add Regional BSC group manager and group members in the second level approval, but all active and inactive manager and members are added in the approval. Can you please help with me this?