Asset-CI Mapping: Install_state from CI to Asset

[laurentlevy]

Is there any kind of known issue syncing the install_state from CI to Asset? The Asset-CI Install Status mapping includes this in both directions and the Update Asset Fields on Change BR is active, but any change to the install state on the CI does NOT update the asset, however going in the other direction does. Spun up a new PDI just to be sure. Same results.

[fknell]

Hi @laurentlevy,

This is expected behavior for hardware CIs in ServiceNow. The Asset-to-CI install status mapping supports sync from Asset to CI, but not the reverse for hardware assets, so changing install_status on the CI will not update the asset.

Edit: Forgot to attach the documentation reference: Map asset state and CI install status 

Hope this helps!

[Tanushree Maiti]

Hi  @laurentlevy 

refer KB: KB0717902 Install Status for Hardware CIs (e.g. Pending Install) is mapped from Asset to CI but not ... 

Also check: ServiceNow Documentation: Map asset state and CI install status