Hardware Asset Management

Hardware Asset Management, or HAM, helps to automate and support lifecycle management and strategic decision-making for your IT environment.

Read Latest Release News

Hot Topics

What's New in Zurich Release for Hardware Asset Management
blog

What's New in Zurich Release for Hardware Asset Management

Faith-Chia
Implementation Leading Practices for HAM
Article

Implementation Leading Practices for HAM

Here is a helpful Implementation Readiness Checklist...

Victor Paredes
Develop your ServiceNow Partner Strategy
Article

Develop your ServiceNow Partner Strategy

Picking a ServiceNow Partner The strategy you use to...

YvetteM
Getting Started with Hardware Asset Management
Article

Getting Started with Hardware Asset Management

Welcome to ServiceNow® Hardware Asset Management Con...

jasminehernande

Getting Started

Welcome Guide

Product Checklist

Quick Start

Hardware Asset Management Path to Value

HAM Implementation Sequencing Guide

FAQ

Measure and Grow

Measuring Success

Product Docs

Performance and Measurement

Value Measurement

Connect at events

Live on ServiceNow: What's New in Zurich Release for Operational ...

Online 09/16/25

Live on ServiceNow: What's New in the Zurich release for Asset Ma...

Online 09/17/25

Live on ServiceNow: Hardware Asset Management Office Hours

Online 09/24/25

Mexico City Learning Lab: Unlock Asset Management Value: Automate...

Online 09/25/25

On Demand Events

Webinar: Setting up for Success ...
Event

Webinar: Setting up for Success ...

09/22/2022

Shamile
Webinar: HAM Activation: Store A...
Event

Webinar: HAM Activation: Store A...

10/26/2022

Shamile
Webinar: Gaining Visibility into...
Event

Webinar: Gaining Visibility into...

11/16/2022

Shamile
Webinar : Workflow It: Setting U...
Event

Webinar : Workflow It: Setting U...

12/08/2022

Ieshia Lilly
Webinar: The HAM Command Center:...
Event

Webinar: The HAM Command Center:...

03/21/2023

Ieshia Lilly
Webinar: How RFID tech is boosti...
Event

Webinar: How RFID tech is boosti...

11/14/2022

Tricia_Bakonyi

Resources

What's New Blog

Zurich

What's New Blog

ITAM Content Library Contribution form

Release Notes

Changes in ITAM Content Library for Hardware Asset Management

Entitlements

Store

Activity in HAM

Ask a Question

Question status: Question status:

Sorted by:

Featured Hardware Asset Management: On Demand

Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...

blog

Resolved! When did the HAM User role get implemented?

My understanding was that there was Asset and HAM Admin but on the list of roles for Zurich I saw HAM User. When was this implemented and what is the difference in the role from the asset role?

Question

Computer - How to Track when laptop was last used?

Hi All, I'm looking to build a report that shows when a user was last logged into a laptop but I cant find the best way to do it. I've checked sys_user and this is good for service now login times but I'm trying to track users last login time on the...

Question

How model substitutes are supposed to work (OTB)

I have a very difficult time understanding how model substitutes should work. I went trough the documentation; trainings and any community post I could find.In the product documentation there isn`t much but it does state“Substitute models can be used...

Question

What's New in Zurich Release for Hardware Asset Management

ServiceNow® Hardware Asset Management aims to reduce stockroom inventories and resource usage at the beginning of the asset lifecycle. This service provides value from the start to the end of the lifecycle, with asset managers using data such as e...

blog

question in report

Hi All , I want to create a report which contains software usage data and the software model and version in 1 report. But usage details available in samp_sw_usage table in the usage table there is no link between software model. So can someone pleas...

Question

I need this UI Action button

Create a UI Action for the child_incident related list. When clicked, this UI Action should filter the related list to display only child incidents where the category is hardware.

Question

HAM Simulator: Create bulk stock order

Hello,I am working on my HAM Simulator and am stuck on Create bulk stock order and need some help. I have turned this upside down and cannot figure out what I am doing wrong. I have triple checked spelling and steps along with the user being used. I ...

Question

Live on ServiceNow: Hardware Asset Management Office Hours

Welcome to our dedicated office hours for ServiceNow Hardware Asset Management customers! This is your go-to time for all things related to managing, maintaining, and optimizing your Hardware Asset Management program. Whether you're looking to tro...

Event
Hardware Asset Management
Office Hours
Virtual

Configuring "Most Frequent Logged in User" to Show Primary User Name

Hi All,How do you configure and use the "Most Frequent Logged in User" field?I’d like to set it up so it shows the name of the primary user — the person who uses a specific computer most often. Thanks in advance!

Question

Flow Designer Error

Unable to create any flow or action in PDI with the following error. Any suggestions on this would be very helpful. Thanks in advance hbb

Question

Mexico City Learning Lab: Unlock Asset Management Value: Automate Lifecycles with AI

Looking to get hands-on with ServiceNow? Sign up for ServiceNow Learning Labs in Mexico City! Join our experts during ServiceNow Summit Mexico City on Thursday, September 25, 2025 for a 3 hour hands-on workshop where you'll explore how ServiceNow...

Event

Move Hardware Procurement SCTask to RITM level

Hello,I am looking to move the Hardware sourcing SCTask, which gets generated under REQ for fulfillment to show under RITM related to that hardware catalog REQ. What is the best way to move and generate SCTAsk under RITM? Our team is used to fulfilli...

Question

Loaner Asset Order

Hello Guys, I am facing an issue after submitting the Loaner Asset Order form that is, the waitlisted field is changing to true and the whole order is becoming on hold stating the worknotes as "insufficient stock". However, there are still assets who...

Question

SAP Create Requisition Usage in Flow Designer

SAP Create RequisitionSAP Ariba Spoke V 1.8.0I recently had to set up an integration with the SAP Ariba Spoke for a client. I wanted to share the general architecture of creating a Purchase Request in ServiceNow and sending it to Ariba as I could not...

Question

Source Request Task in HAM

I have created a new catalog item but using the 'Standard Hardware Asset request' flow. after raising request catalog task is not getting created for sourcing. I checked for it to be generate sourceable should be set to true. How sourceable is gettin...

Question

Ask a Question

Top Helpful Authors

User

Count

Unanswered questions

Subject

Author

Posted

I need this UI Action button

yesterday

Yokohama Asset Attestation Best Practice

a week ago

Asset_State and Substate on awaiting AMDB update

a week ago

Hardware Model Normalization Job made changes

2 weeks ago

Tracked and traced Asset movements within a Stockr...

‎08-06-2025 04:29 AM

Connect at events

Live on ServiceNow: What's New in Zurich Release for Operational ...

Online 09/16/25

Live on ServiceNow: What's New in the Zurich release for Asset Ma...

Online 09/17/25

Live on ServiceNow: Hardware Asset Management Office Hours

Online 09/24/25

Mexico City Learning Lab: Unlock Asset Management Value: Automate...

Online 09/25/25

Let's connect together

Join us to make our over 890K member community even better. Create your free account and make the world work better for everyone.

Join the Community

Hardware Asset Management

Hot Topics

What's New in Zurich Release for Hardware Asset Management

Faith-Chia

Implementation Leading Practices for HAM

Victor Paredes

Develop your ServiceNow Partner Strategy

YvetteM

Getting Started with Hardware Asset Management

jasminehernande

Getting Started

Welcome Guide

Product Checklist

Quick Start

Hardware Asset Management Path to Value

HAM Implementation Sequencing Guide

FAQ

Measure and Grow

Measuring Success

Product Docs

Performance and Measurement

Value Measurement

Live on ServiceNow: What's New in Zurich Release for Operational ...

Live on ServiceNow: What's New in the Zurich release for Asset Ma...

Live on ServiceNow: Hardware Asset Management Office Hours

Mexico City Learning Lab: Unlock Asset Management Value: Automate...

On Demand Events

Webinar: Setting up for Success ...

Shamile

Webinar: HAM Activation: Store A...

Shamile

Webinar: Gaining Visibility into...

Shamile

Webinar : Workflow It: Setting U...

Ieshia Lilly

Webinar: The HAM Command Center:...

Ieshia Lilly

Webinar: How RFID tech is boosti...

Tricia_Bakonyi

Resources

What's New Blog

ITAM Content Library Contribution form

Release Notes

Changes in ITAM Content Library for Hardware Asset Management

Entitlements

Store

Related Products

ServiceNow Impact

Software Asset Management

Cloud Cost Management

Enterprise Asset Management

CMDB

CSDM

ITOM

Application Portfolio Management

Featured Hardware Asset Management: On Demand

Resolved! When did the HAM User role get implemented?

Live on ServiceNow: What's New in Zurich Release for Operational ...

Live on ServiceNow: What's New in the Zurich release for Asset Ma...

Live on ServiceNow: Hardware Asset Management Office Hours

Mexico City Learning Lab: Unlock Asset Management Value: Automate...

Let's connect together