Is there any kind of known issue syncing the install_state from CI to Asset? The Asset-CI Install Status mapping includes this in both directions and the Update Asset Fields on Change BR is active, but any change to the install state on the CI does N...
How to Install a Now Assist Admin Console from the ServiceNow Store in my PDI? I'm facing issues installing it using the same ServiceNow ID. Please Give me step-by step guidance?
We have a use case where our org is very decentralized, with users who have asset management roles and can manage their own assets.We are currently using all Computer/Desktop/Laptop model categories, but we'd like to get more granular. Including poss...
I attended a lab at K26 that included an activity for receiving assets on the mobile device. I remember pinging a colleague during the lab excited to see that you could specify the aisle/space on the receiving screen, a new(er) feature in the HAM plu...
The SG Intune integration generates a new model for every ci it inserts rather than reconciling on an existing (normalized) model. How do I manage/correct this?
HI TEAM, I have a field called IT Leader in cmdb ci table the it leader field refers to sys_user table and condition applied as below and for a dashboard interactive filter if i tried applying same condition for same field it is not displaying group...
Hi all,I’m looking for guidance on the best approach to manage and maintain hardware product models and catalog items for our one of the regions , specifically for hardware not procured through Insight.We’re trying to define an efficient and scalable...
Hello everyone, OOTB, when I receive a PO, all models are displayed and the check mark for Receive is set to True for all of them. Is it possible to adjust this setting with little effort? If so, where can I make this adjustment?
Hi everyone,I’m working on a scenario in ServiceNow ITAM (HAM + Intune integration) and need some guidance.Current Behavior:During migration from one ServiceNow instance to a new instance, some records were manually inserted into the alm_hardware tab...
In HAM workspace, when I create a request from " Hardware Inventory Stock Order " catalog item, its shows 0 in transferrable stock. Even though I have set up the models and assets which are available and in-stock.
Hi all,I am looking for the recommended approach in IT Asset Management / HAM with Procurement, specifically around late model selection.Use case:Users order generic catalog items, e.g.: Monitor 25” , or Monitor 27”The exact model (Dell/HP/etc.) is n...
Hey all!I'm trying to write an ATF Test to source an asset from local stock in preparation for our upgrade.The HAM Quick Start test uses the procurement option but we never use this so wanted to consume from local stock.I get as far as verifying that...
We allow our users to request computers from the Service Portal. We group these computers into the following. Standard Laptop 1Standard Laptop 2Advanced Laptop 1Advanced Laptop 2Standard Desktop 1Standard Desktop 2Standard Desktop 3 Each of these hav...
Hello everyone, we are going to implement HAM for our customer. Can anyone help me to know the prerequisites that need to be checked before installing the HAM pro plugin?
Which date should be used in tracking the Purchase Order Date, is it purchased or Ordered Date