HI Team, We currently have an asset repair process in OOB , but not a process for repairing individual asset parts in OOB. Our customer has requested a requirement where, during asset part selection in an asset repair request, the repair can proceed ...
Dear SN community I've been editing our cmdb Product models and i can see at the bottom of the screen we have 2920 different models.I wanted to change the model of a certain CI but i only see 950 and they all show (empty) at the Model categories colu...
How I can fix the issue with SCCM discovery it is creating duplicate CI's and assests for new laptops
Hi All,Is there an out-of-the-box (OOB) capability to automatically charge a hardware asset request to the requesting user's cost center?I noticed there is an OOB Expense Line feature. can anyone explain its purpose and what benefits it provides? Spe...
Hi All, We want to publish a few hardware assets, such as monitors, desktops, and iPads, as Service Catalog items so users can request them.Does Hardware Asset Management (HAM) provide this functionality out of the box? Specifically, is there a gener...
How do you set par levels for stockrooms that use different models that meet the requirements of a standard device? Our warehouse currently fulfills stock levels by Standard Laptop, Standard Monitor, etc... Which means we send First In-First Out. Doe...
I have created a new catalog item but using the 'Standard Hardware Asset request' flow. after raising request catalog task is not getting created for sourcing. I checked for it to be generate sourceable should be set to true. How sourceable is gettin...
hello team, can anyone please suggest or help is it possible to add color based on real time % count in the widgets on dashbaord if yes please provide me the steps please
I am about to create a new hardware model for our Dell laptops. And the Manufacturer Dell Inc. is no longer and option, but there is a Dell Products, LP. Wondering if this is the same or if you can help me determine if its Dell changing their name th...
We have a client requirement related to the Agent Now Mobile App for Stockroom Audit. When a Stockroom Audit task is created, users should be able to scan a barcode and retrieve the corresponding asset record using either the Asset Tag or the Serial ...
What are some options your company is using for ordering a large amount of equipment for users via request? A typical use case is a division needs to order new 300 laptops, docks, and monitors for a refresh project. Having a project lead entering 300...
I’m working with ITAM and need to classify different types of consumables so I can easily differentiate items such as keyboards, mice, and cables.At the moment, my only idea is to add a custom field like "Consumable Type" to the consumable model tabl...
Hello. I have a customer asking for insight on best practices and industry standards related to consumables. They do not track serial #'s for what they consider consumables. Could you please provide answers to the below? Thank you What’s considered a...
Hi All, I have done the JAMF integration with ServiceNow and it is successful. But after the integration I am getting below mentioned error for few of the records. Also there are sets remains in Pending state and some are getting Processed. I am not ...
Hi all,We are preparing to import our meeting room assets (e.g., TV screens, speakers, sound bars, etc.) into HAM.I'm wondering how each type of equipment should be classified within the Resource Category.My assumption is that speakers and sound bars...