We currently use the Hardware Asset Refresh process for technology refreshes, and it works well.However, we also have cases where a user requests a different laptop model and the existing asset is still usable. We currently process these through Hard...
Hello experts! My team and I are currently doing some research on the feasibility of adding existing assets to a purchase order as part of the assets received. We are working on an integration with a vendor that handles some of our asset inventory, a...
Hi Team, I have a receiving quantity as 17. but in the capture assets pop up I am able to add rows only for 6 assets. from 7th Asset through 17, the 'insert a new row' is getting hidden.please help me to identify the issue.
I need to learn HAM & CMDB, kindly suggest me a path where i can get maximum knowlege ...
In ServiceNow, the Australia upgrade mentions "Enhance the operational efficiency by gaining visibility into the estimated and approximate lifecycle dates for models when manufacturers haven’t explicitly published key dates, such as End of Life (EoL)...
We installed the Service Graph Connector for Microsoft Defender Endpoint with the expectation that Microsoft Defender discovery data would be used to populate and enrich our CMDB.After implementation, however, we found that thousands of records were ...
Hello All, Can someone help me to know about HAM/SAM profile is good to opt for ServiceNow CMDB person or not? Is there any impact on CMDB career or good to opt for 6 month project? Kindly help
How can we eliminate duplicate serial number. Same serial number will come from Discovery and jamf.How can we find out which Serial number is correct??
Hi All, I have done the JAMF integration with ServiceNow and it is successful. But after the integration I am getting below mentioned error for few of the records. Also there are sets remains in Pending state and some are getting Processed. I am not ...
How can we configure the default Hardware Asset Workspace at minimum?We need to hide: Not used dashboards at the home buttonThe section on procurement & contract managementWe would like to add: Links to our current Asset life cycle section in ITSM un...
Hi everyone, I'm working with IT Asset Management in ServiceNow and I'm a bit confused about the process for consumables. I've been looking at the out-of-the-box "Consume" UI Action on the alm_consumable table. My understanding is that when you consu...
Discovery source: AWS VM Instance DiscoveryAn asset was still created even though the "Is virtual" checkbox was checked during the discovery process.This did not happen in the lower environment.Looking for direction on a potential cause.
We are looking for a quick and efficient way to bulk import IT assets into the Hardware Asset table (alm_hardware). Can we use the out-of-the-box Bulk Import functionality in the Enterprise Asset Management (EAM) Workspace to accomplish this? The ou...
In Request we typically use "user" language like "Developer laptop" and then we supply whatever flavour we're using now. Can we do that in a Hardware Asset Bundle? So, rather than assigning model XYZ as a component, can we make a "Developer" model th...
Hi,working in the Service Graph connector for Microsoft Intune application with custom data source and custom data stream pulling Intune data into import set and tried for IRE below is the screenshot, rows are inserted into computer table but with nu...
