We have an asset team who has the asset role.I want another team who has similar roles, but can only read:o Assigned too Serial Numbero Asset Tago Modelo Configuration Itemo Comments I thought I could give this new group asset role and set a client s...
Dear HAM or HAMpro admins and gurus -I want to ask if anyone else out there is having issues recently with Normalization Services for Hardware Models? Especially for Lenovo workstation models and Xerox and HP printer models.AND do you use all the Ser...
Hello everyone, Few weeks ago, I was given the task to import 200 new laptops to the Asset table (alm_hardware), which I used the Excel template for it. Before importing, I created the Product Model. Then, imported the data into the Asset table, CI's...
I'm new to HAM and am trying to understand the request process a bit more. When using the OOTB Standard Hardware Asset Request flow, everything seems to work as intended but how do you find what asset is assigned to that RITM? For example, I request ...
Even though all the notification preferences are enabled, none of the notification that are triggered in the flow when send notification action is used, where does these notifications end up, how to make them visible in the bell icon widget.
Hi, I'm looking for a way to stop inserts to alm_hardware table if the related CI is virtual. I tried to do that via a business rule that already does the same for locations other than the pilot locations for our project (that works fine):Unfortunate...
Hi, We are licensed on Hardware Asset Management Pro. Is there any documentation on how to create disposal order through mobile agent app? Our Asset management team wants the ability to scan asset tag to create disposal order. I found documentation ...
I hope you can assist me with a problem I’ve run into in my HAM training, or at least point me in the direction of where I might be going wrong in this lab. I’ve run into a problem on the “4.3.1-SN-HAMF-Z010-Final-Management Request and Procurement”...
Using the now agent mobile app we're utilizing the update asset action and we've customized this to include a Due Date field. I'm not seeing a means of clearing the date from the mobile app, are we missing something or is this functionality missing? ...
I have a very difficult time understanding how model substitutes should work. I went trough the documentation; trainings and any community post I could find.In the product documentation there isn`t much but it does state“Substitute models can be used...
Hello,My company is trying to utilize the SGC for Workspace one UAM to bring in our inventory of mobile devices and hand scanning computers and have found that the IP Address information is not coming in. We can see the mapping in the data loader, bu...
Hi all, I'm running into an issue and wondering if anyone has seen this before and why this might be happening. Here's the scenario:1. Enforce CI verification is turned on for windows servers2. New Windows server was created with a serial number and ...
Hi Team, My customer has a legacy implementation where computer records were created under an incorrect CMDB class. As a result, ServiceNow is classifying them as servers (1:1), leading to additional licensing charges.We need to migrate these records...
SAP Create RequisitionSAP Ariba Spoke V 1.8.0I recently had to set up an integration with the SAP Ariba Spoke for a client. I wanted to share the general architecture of creating a Purchase Request in ServiceNow and sending it to Ariba as I could not...
Hi Team, During the Intune discovery process, approximately 300+ assets were identified and corresponding Configuration Items (CIs) were successfully created. However, instead of being mapped to the existing asset models within ServiceNow, these asse...
