Experts, Quick question on a custom hardware asset disposal implicationsI am planning to build a custom disposal flow for a customer as the OOB one is not fitting their needs as the tasks and stages do not match what their team is using / working.I a...
I am not having a lot of luck finding information in ServiceNow Docs or other posts in the Community. Can the Mobile Agent app be used to manage CIs/Assets without having HAM (specifically for computers [laptops/desktops])? Ideally, we would like for...
I have a very difficult time understanding how model substitutes should work. I went trough the documentation; trainings and any community post I could find.In the product documentation there isn`t much but it does state“Substitute models can be used...
Hi all, I have a story that requires an email response of Yes or No. When a user response with either, a form on for a task on mobile asset reclamation will update a specific field to either yes or no. Here is where I am having trouble: Testing I go ...
Hi all, I am struggling with the configuration of the bot for integrating MS Teams for self-configured bot.I have done all the steps, at some point must have got something twice?I am getting this error message when trying to configure a new bot: But ...
I am looking to take the CIS-HAM exam, what study guide did you find most helpful?
Hi Community, I am planning to give CIS-HAM exam, just wanted to understand if recently after 18-Nov, anyone gave the CIS-HAM exam. I did take a reference from some old dumps to prepare for exam so still the questions are the same or they changed eve...
OverviewTotal Cost of Ownership (TCO) represents the complete cost incurred by an asset throughout its lifecycle. In ServiceNow Hardware Asset Management (HAM), TCO includes both initial capital costs (such as purchase price) and ongoing operational ...
Hello All,I am studying HAM dumps and found a question where answers are different in dumps, I am posting the question belowquestion -Hamm is a member of the Asset Managers group which has the ham_admin roleassigned to it. Based on this role alone, w...
How to retrieve bit locker id from intune to servicenow using graph connection or any other options.
HI Team, I have requirement to remove the primary user of asset and then add the particular asset to a group by navigating to group management in intune. Kindly let me know how this can be achieved from servicenow
Hello I just wanted to know what is the difference between hardware asset cost and hardware model cost & how the hardware asset cost captured and also wanted to know when the purchasing particular model of asset how the cost derived in the purch...
Hi All,What setup I need to do with the hardware models/vendor catalog/Core Company table to see the count in Vendor Purchase from source request. Thanks
Hello Everyone, We need to recommend the best approach for assets like docking station, headsets, mouse, keyboard, printers, UPS to customer in their environment. We have currently uploaded the above assets in alm_consumable table and by default Serv...
Hi, I am trying to add the Users under User Entitlement on the License records. But it is not working. It was working before Zurich upgrade. Please let me know if anyone know what's going on.
