Given I am a user with 'ham_admin' role When I open an asset record that satisfied the below condition: 'CI Class' field of asset's 'Model Category' does not match to the class of the CI that is linked to the asset THEN I should be able to modify th...
The requirement from the business is to populate the residual value field of a hardware asset from a 3rd party system. Lots of good posts out there about how residual value is a read only field since it is calculated by the "Calculating Depreciation...
I am the assigned Hardware Asset Manager and we just recently implemented ServiceNow. I learned how to complete an audit of a stockroom but what is the most efficient method of auditing assets that are issued to employees throughout the organization?...
When I want to return a hardware asset or deploy an asset to a different location within the same building/premise Then I should have a catalog item to submit the request and the catalog item should allow me to provide the following information for t...
Hello Community! I have a client who would like to remove the remnants of the Connectiv application. Has anyone dealt with removing the UI-only elements, as well as deactivating the BRs and Script Includes that come with this app? Thanks
As per the OOB process for HAM, the Sourcing task is being generated as soon as the request is approved, it does not check whether the approvals are received on RITMs or not for that request. Is there any specific reason for that? And then, why appro...
Hello Community! I have a customer with a somewhat unique requirement: they order all of their hardware from one vendor. The vendor supplies a running list of all orders (set up as a scheduled import), including device type, serial number and asset t...
Assets are often ordered in bulk as line items on a PO. When the pallet of items are received, the warehouse will scan the items in. While doing this process, there is a need to scan each item one at a time because of the requirement to add a row for...
Scenario:When a user is terminated, their account is immediately deactivated in the system. However, in some cases the user has not yet returned the assigned hardware asset (e.g., a laptop). This creates a challenge in determining the appropriate st...
how i identify this model is virtual if model is virtual then donot create asset for virtaul model if model is not virtual then create asset for this from assey tracking strategy
PC Hardware are not getting marked Exclude from HAM Feature as false since they are not opted in Hardware Resource Category Table . We don't have a New Button in this table . End User Computer has cmdb_ci_computer class mapped to It.Should we run a ...
I have Lease Administration Form. I have added location under contract Location. However im not sure how the assets will be added in this form. can anyone provide input here. Thank youSunil
Transform map Not working as some data in staging table still in pending state. i have enabled the run business rule checkbox in transform map. Need some help here.
Hello Community,I’m looking for best-practice guidance on handling Legal Hold scenarios in ServiceNow.Currently, when a laptop/computer goes into Legal Hold, the HAM team collects the device, and we mark it using a custom Legal Hold checkbox on the c...
Where is the Assignment Group for Source Requests determined / configured?I can see that:the catalog item does reference the "Standard Hardware Asset Request" (comes with HAM Pro)that the flow waits for the RITM Sourced state to change to truethat th...
