Hello, Even though Life cycle Job executed, i don't see any life cycle data in any of the hardware models in HAM Pro (refer attached screenshot). cmdb_hardware_model_lifecycle has 0 recordsWhat else i am missing? Regards
Hi, The Asset attestation can be scheduled/triggered with specific model categories and user criteria.my requirement is to trigger the attestation task only based on the conditions like "State=In use" on Hardware(alm_hardware) table.please assist to ...
Issue with salesforce spoke.I'm using Get Records Action in servicenow to pull some details.. but some how Data Pill is not allowing to drilldown and select records in it?what was the issue?
None of the usual methods appear to have any effect. Anything special I need to do here?
Reaching to hear from anyone who has Implemented HP Workforce Experience Platform Device Management.What worked well?Did you find it was of value?ORwe did not consider it and whyHP Workforce Experience Platform Device Management - ServiceNow Store
Hello,we have HAM installed and set up, the Hardware Model Normalization is also installed and set up. I can see most of the models are normalized successfully. The issue is I cannot neither display normalized model data in the list view nor on the f...
Hi Community, We are implementing SAMPro and are struggling with how to get our entitlements loaded into ServiceNow when we cannot match up to the Publisher Part Numbers. I created a Software Entitlement and mapped to one of the publisher part numb...
There is no Save UI action on the workspace , though it is is present in the native UI , its a global save UI action I tried enabling it to workspace , I checked the enable on workspace form , still its not getting reflected , Has anyone faced this ...
Hi everyone, I’m looking for an end‑to‑end real‑time Hardware Asset Management (HAM) Asset Disposal process that organizations follow in actual business operations. I’m aware of the generic disposal workflow available in ServiceNow’s HAM documentatio...
Hello everyone. We are in the process of implementing HAM processes around receiving assets into our stockrooms and then keeping them updated throughout the lifecycle, including using stockroom audits. One issue we're running into is around scannin...
How do we see the model lifecycle and how do we get in populated on the content library lookup?
Hello everyone,I’m trying to understand how Hardware Model normalization works automatically when matching content is found in the library.In my discovery source, only the Name and Manufacturer fields are populated. The Name field sometimes includes...
I have HAM Admin access. However, I do not have an Aisle and Space tab to create for our central warehouse Running Zurich
Hello, Just want to make sure my understanding is correct. If we Opt-out any of the below categories (Refer screenshot) then HAM Pro license subscription will not be considered as consumed right? We have 50,000 assets in alm_asset table and we have o...
When the Asset Manager scans assets by utilizing the manufacturer’s Serial Number bar code to perform an Asset Audit in ServiceNow’s Hardware Asset Management (HAM) product. The manager wants to add a flag, when the asset is scanned by Serial Number,...
