Dear Members, Instead of using the OOTB flow, I want to create a custom Flow to create POs via Flow Designer in HAM. Please suggest: -1) The Order button is not visible after the PO is created.2) Should the PO be associated with REQ or RITM?3) What a...
We all know that NO hardware product model will automatically normalize without a model number that validates against the content service, right?So go on out to the content service and look up, say MacBook Pro 14" (M4 Max). You should see about 44 d...
MID Server RaymondProdDiscoveryMD1 missing Nmap Capability. All MIDs in the cluster Raymond Prod Disc LoadBalanceCluster must have the Nmap Capability. Assign Nmap Capability to all MIDs in the cluster. Discovery not working as expected in servicenow...
Hi All, We are searching for cables, patch cords in the HAM Content Portal under the Hardware Workspace, but no results are being returned. If no results are found, do we need to create a new model manually? If we create a new model, do we also need...
Hi All, when we crate a purchase order for consumable after the purchase order is received why the state of consumable is change to "in stock" and "available". do we need to consume them manually? how the state will be changed to consumed through pur...
Hi community, I'm playing with the Hardware Catalog, and now I think I'm a bit on a wrong track: On the usual Service Catalog Items, I can easily select who can order (and who can not) a particular Catalog item. But on the Hardware Catalog, there i...
Could someone explain how the Shipment Ticket record in the sn_itam_common_shipment table behaves in relation to the Asset Repair and Asset RMA processes in ServiceNow?Specifically, I would like to understand:1. When a Shipment Ticket is created duri...
Hi Community,I am working with the out-of-box RMA process in ServiceNow.When a Shipment RMA Task is closed, the system creates a record in the following table:sn_itam_common_shipmentI need to reliably determine, from the Shipment record, whether it w...
How to bulk import assets in alm_hardware table and link it to PO so that procurement cycle is also not skipped.
We are currently utilizing HAM Pro across our ServiceNow instances and have encountered a question regarding asset classification for our POS Devices. During discovery, POS Devices are automatically landing in the Enterprise Retail asset table, where...
my customer is raising asset repair first and if asset is under warranty then they are going to vendor repair (RMA request) in their current process or else inhouse asset repair process using their legacy application. They are tracking either of this...
Hello Community.How the Data is Populate in this Asset Analytics Dashboard's Asset Performance tab.Attached Screenshot for Reference.
For the stock room Audit using the mobile app, when we scan the barcode during the audit, it fetches the manufacturer + Model + Serial number of the machine. We need to fetch only the serial number because this is a unique field and easy to validate....
I want to make active. There is no lifecycle field. How to make it active ? Thank you
From Laptop to License: A Practical ServiceNow ITAM SeriesHello ServiceNow Community,I am excited to begin a new 15-post series: From Laptop to License: Connecting HAM, SAM, CMDB and IntegrationsThe purpose of this series is to explain ServiceNow IT ...
