Combining ServiceNow ITSM with ServiceNow ITAM

[Koki Sugimori]

Hello.

Please explain how ITSM is used in conjunction ITAM.

Suppose a customer has purchased ITAM products (HAM and SAM).
In what scenarios would a separate ITSM solution be required to fully utilize the ITAM features?
Please explain the use cases where ITSM is mandatory.

For example, we understand that ITSM is required if you wish to perform the following:
Hardware Lifecycle Workflows
・Standard Asset Requests
・Inventory Transfers (Movements Between Warehouses)

Thank you in advance.

[Tanushree Maiti]

Hi @Koki Sugimori 

Refer: ITSM & IT Asset Management

[Koki Sugimori]

@Tanushree Maiti 

Thank you.

This is a video from Invgate, but do you have any videos about ServiceNow?
It would be very helpful if you could provide a link to a document containing answers to the above questions about ServiceNow, or leave a comment here.

[Tanushree Maiti]

Hi @Koki Sugimori 

ITSM becomes necessary  when asset processes need to be driven through service workflows such as:

• Service Catalog requests
• Incidents
• Changes
• Request fulfillment
• Approvals
• Employee onboarding/offboarding
• Service ownership and operational support

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Please refer : https://www.youtube.com/watch?v=peK2kisAoXU

[yashkamde]

Hello @Koki Sugimori ,

In short if we simplify,

If the requirement is track on asset state or license position, HAM/SAM Pro alone covers it. no ITSM needed.

If the requirement contains a human action, approval, or task assignment (request, transfer with sign-off, retire with approval, remediate, report an issue) you need at minimum Request Management (sc_request/sc_task), and often Change Management, both of which are ITSM plugins, not ITAM.

If my response helped mark as helpful and accept the solution.