'Create hardware assets prior to delivery' Related link not working after adding custom states
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‎06-03-2025 07:47 AM
I have added custom status choices for both the Purchase Order and Purchase Order Line Items table (we are currently not using the ootb ones). When I click on the 'Create hardware assets prior to delivery' related link, I get the info message:
"Asset updates are in progress. Please do not update this record until complete. Reload page to check progress."
but the assets are not getting created, I have checked the ProcurementUtils script include but can't find where the asset creation is dependent on the PO or PO Line Item status. Is there something else I should be checking?
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‎06-03-2025 09:00 AM
Hi @mishael
sorry to tell you, but adding custom states to fundamental tables and not using the OOTB is a pretty bad idea. All the underlying functionality is at risk of breaking. Furthermore, you will not get any support anymore by ServiceNow because they will not take the responsibility for these kinds of customizations.
Maik