How can to categorize diferents types of consumables?

[PereR]

I’m working with ITAM and need to classify different types of consumables so I can easily differentiate items such as keyboards, mice, and cables.

At the moment, my only idea is to add a custom field like "Consumable Type" to the consumable model table.

Are there any better or more standard approaches in ServiceNow to handle this kind of categorization, preferably using out-of-the-box features instead of custom fields?

Thanks!

[pr8172510]

Hi @PereR,

Before adding a custom field  using the OOTB Product Model capabilities.

For consumables such as keyboards, mice, and cables, first check whether the existing Model Category and Product Model records provide the level of categorization you need.

Using the standard data model keeps reporting, lifecycle management, and ITAM processes aligned with the platform.

If the OOTB categorization does not meet your business requirements, then adding a custom field such as Consumable Type is a reasonable approach.

In general, it's recommended to use the standard ITAM data model first and introduce customizations only when the OOTB functionality does not satisfy the requirement.