How to configure the notifications to show up in the bell icon in the instance.

[KavanaM77915855]

Even though all the notification preferences are enabled, none of the notification that are triggered in the flow when send notification action is used, where does these notifications end up, how to make them visible in the bell icon widget.

[Tanushree Maiti · Accepted solution]

Hi Kavana,

It seems you are looking for how to create a custom notification in the Next Experience UI.

Here is ServiceNow documentation on it 

Create custom notifications in Next Experience • Washington DC ServiceNow AI Platform user interface...

Some sample screenshot of  PDI (found in community post). 

[Sneha KH · Accepted solution]

Hello @KavanaM77915855 ,

Try it once by creating provider notification. I will share you the link for reference.
https://youtu.be/FpuHbm2GgOA?si=4iAmgmB7AnFdBZhf

[Ankur Bawiskar · Accepted solution]

@KavanaM77915855 

those notification/bell icons mean Provider Notifications

Did you configure that as per customer requirement?

Create provider notification in ServiceNow when mentioned on Ticket 

See below OOTB available on incident table

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti · Accepted solution]

Hi Kavana,

It seems you are looking for how to create a custom notification in the Next Experience UI.

Here is ServiceNow documentation on it 

Create custom notifications in Next Experience • Washington DC ServiceNow AI Platform user interface...

Some sample screenshot of  PDI (found in community post). 

[Sneha KH · Accepted solution]

Hello @KavanaM77915855 ,

Try it once by creating provider notification. I will share you the link for reference.
https://youtu.be/FpuHbm2GgOA?si=4iAmgmB7AnFdBZhf

[Ankur Bawiskar · Accepted solution]

@KavanaM77915855 

those notification/bell icons mean Provider Notifications

Did you configure that as per customer requirement?

Create provider notification in ServiceNow when mentioned on Ticket 

See below OOTB available on incident table

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar · Accepted solution]

@KavanaM77915855 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏