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created an Incident SLA report, but I’m seeing duplicate incidentsin the results. This happens because when the incident priority changes, multiple SLA records are created. I need help removing duplicates so the report shows each incident only once
To fix this you need to remove the before query business rule on the task_sla table. You can also use ACL's to restrict access as those are ignored by the SLA engine but in general before query business rules on the task_sla table will cause issues.
Please Accept the solution if it assisted you with your question & Mark this response as Helpful. Regards Tanushree Maiti ServiceNow Technical Architect LinkedIn: https://www.linkedin.com/in/tanushreemaiti
