The company receives Purchase Orders containing both IT hardware and non-hardware items. Along with laptops, desktops, and consumables, some POs contain items such as maintenance/care packs, labour charges, services, and other non-physical items.
The company want to retain these as PO/PO Line Item records for procurement and financial tracking.
Since the Product Model field on the PO Line Item references Product Model [cmdb_model], what is the recommended approach for mapping these non-hardware items?
- Should Product Models be created for maintenance packs, labour charges, or services?
- If yes, which Model Category should be used?
- Should we create a separate Model Category for such non-physical items?
- Or should these PO Lines remain without a Product Model?
Looking for the recommended ServiceNow HAM/ITAM best practice for handling these types of PO Line Items.
Thanks!
#HAM
