Hospitals operate in high-stakes environments where every second counts. Yet fragmented workflows, disconnected systems, and administrative burdens hinder seamless patient care. With ServiceNow’s AI platform for business transformation, frictionless collaboration between care teams, IT, and support services keeps patient care uninterrupted and efficient.
The latest ServiceNow Yokohama release introduces exciting innovations for healthcare providers, transforming hospital operations with AI-driven automation and streamlined workflows. These enhancements are designed to eliminate friction, reduce administrative burdens, and enable hospitals to focus on what matters most—delivering reliable, high-quality, timely care to patients.
ServiceNow® Healthcare Operations Core: Streamlining Hospital Workflows
The Healthcare Operations Core application provides the foundation to streamline and automate hospital operations, ensuring seamless coordination between care teams and support services. By integrating with clinical, IT, and biomedical workflows, this solution reduces administrative burdens, enhances visibility, and improves response times—helping hospitals achieve operational excellence.
Healthcare Operations Core
Key Capabilities Include:
- Direct Support Requests from EMR Systems: With out-of-the-box integration, care teams can seamlessly connect with service departments and track requests with full visibility for faster resolution.
- Healthcare Organization Management: Configure healthcare organizations, manage hierarchies, and control access for care teams.
- Standardized Case Management: Standardize and customize cases for support service departments, ensuring efficient reporting of biomedical, IT, and general hospital operations issues.
Care Team Portal: Enhancing Collaboration and Efficiency
The Care Team Portal ensures that hospital care teams can request and track support services with ease. Integrated directly within EMR systems or as a standalone portal, it reduces administrative friction and accelerates issue resolution—keeping patient care uninterrupted.
Care Team Portal
Key Features:
- Full Visibility into Support Cases: including those initiated by other team members.
- Dynamic Collaboration: Easily add or remove care team members to maintain real-time collaboration.
- Enriched Data Capture: Capture relevant EMR parameters on cases, enhancing data for IT and support teams.
Care Team Operations for Healthcare IT: Simplifying Issue Management
Care Team Operations for Healthcare IT
Care Team Operations for Healthcare IT bridges the gap between care teams and IT support by connecting Healthcare IT cases with ServiceNow ITSM Incidents. This integration ensures seamless workflows, reduces response times, and prevents technology disruptions that could impact patient care.
- IT Case Management Standardization: Streamline how care teams request support for EMR and IT needs through the Care Team Portal.
- Preconfigured Workflows: Facilitate IT support requests with intuitive workflows.
- Synchronized IT Case Management: Empower care teams with full visibility into IT issues using built-in case-to-incident sync, EMR screenshot capture, and token tracking.
Care Team Operations for Biomed: Keeping Medical Devices Running Smoothly
Care Team Operations for Biomed
Care Team Operations for Biomed empowers hospital teams to report and resolve medical device and biomed-related issues quickly and accurately. Integrated with Clinical Device Management (CDM), it bridges the gap between reported issues and corrective action.
- Streamlined Biomed Case Management: Extend healthcare operations to address corrective maintenance needs efficiently.
- Biomed Support Requests: Enable direct support requests through preconfigured record producers.
- Seamless Integration: Synchronize biomed cases and work orders, allowing biomed teams to resolve issues efficiently without duplicative updates.
For a detailed breakdown of all the new features and capabilities, be sure to check out the Yokohama release notes for Healthcare Providers. Stay ahead of the curve and transform your hospital’s operations with ServiceNow's latest innovations!
