Healthcare and Life Sciences

NowAssist driven chatbot is seen as blank window within Epic EMR Help portal

We have EMR Help portal working fine with EPIC. Now we are trying to activate virtual chatbot driven by NowAssist. When we activated the plugins, the chatbot seems to be working fine when accessing EMR help portal in regular web browser. But the same...

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Fireside Chat: Enterprise Architecture & AI - Powering the Next Era of Healthcare

REGISTER Join us for a deep dive into scaling Enterprise Architecture for innovation, alignment, and AI-readiness! Healthcare continues to evolve— and even faster than before, thanks to AI. Organizations must not only align technology with business s...

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Healthcare User Forum: Strategic Portfolio Management in Action - A Case Study with ECU Health

Register Here! Join us for this upcoming webinar where ECU Health will share their journey of implementing Strategic Portfolio Management (SPM) across key capabilities. Learn how they've integrated strategic planning, demand management, project ...

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Understanding Roles and Portal Redirection in ServiceNow’s EMR Help App

What Is the EMR Help App in ServiceNow?The EMR Help application is purpose-built for healthcare environments to streamline how users report and resolve issues within their Electronic Medical Records (EMR) systems. It enables care providers to submit ...

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WEBINAR: Streamline Referrals with AI-Powered Healthcare Referral Management

REGISTER Healthcare organizations often face significant referral leakage, with 55%–65% of patient referrals directed out-of-network, resulting in revenue loss. Manual processes like faxes and emails further reduce efficiency, as only 54% of faxed re...

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WEBINAR: Raising the Bar: Preparing for Proposed Updates to the HIPAA Security Rule

REGISTER HERE Prepare for 2025 HIPAA Updates with Expert Insights and Strategies The updates to the HIPAA Security Rule proposed in early 2025 could bring significant new requirements for healthcare providers. This session will break down the mos...

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Show Survey/Assessment Result to user after submission

I am exploring the possibility of displaying results to users immediately after they submit a survey or assessment, based on specific logic. Our use case involves employees responding to questions to determine their potential exposure to an infectiou...

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WEBINAR: What Healthcare & Life Sciences C-Suite Execs Need from AI-Powered IT Asset Management

REGISTER This webinar explores how modern ITAM practices, powered by ServiceNow’s approach to Asset Management, IT Risk and Security and Now Assist Agentic AI deliver the visibility, control, and assurance that CIOs, CISOs and CMOs demand. From ...

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Issue with search result within EMR portal

We are trying to bring the Employee Center experience within EPIC by using EMR Help. We are running into issues with search results when trying to search on portal from EMR Help. The same search seems to work fine when accessing portal on a regular b...

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On-demand webinar: How OSF HealthCare is rethinking onboarding to improve retention

WATCH THE WEBINAR Burnout, turnover, disengagement — health systems are losing staff before they've had a chance to thrive. At OSF HealthCare, leaders realized that traditional onboarding models weren't enough. So they reimagined the experience. ...

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Anyone else having API cross-scope access policy issues when extending Healthcare Case table?

I'm following the instructions here - Extend the healthcare case table But when I go to my new table and try to create a Healthcare Case I see the following error at the top of the screen:Access to api 'put(<name of extension table>.contract)' from s...

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Implementation Assets on NowCreate

Now Create offers step-by-step delivery guidance based on real-world experiences and proven leading practices gained from thousands of successful implementations. Take advantage of these documents, created by our subject matter experts, to assist w...

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6.12 Employee Workflow Flashlight Series | MERCY

The Flashlight Series is an opportunity to learn from healthcare leaders focused on improving the employee experience and optimizing service delivery. These sessions are all about thought leaders enlightening the path for the rest of us, hence the na...

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[EMEA] How to simplify Life Sciences delivery with smarter devOps & compliance

The Life Sciences industry faces unique challenges in compliance, validation, and operational efficiency, especially when coupled with the rapid pace of ServiceNow's updates. In this webinar, experts from AutomatePro & ServiceNow will reveal how l...

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Optimizing Hospital Operations: What’s New in Yokohama Q1 ‘25 for Healthcare Providers

Hospitals face increasing pressure to optimize operations while maintaining high-quality patient care. Inefficient workflows, disconnected systems, and manual processes create delays and increase staff burnout. The Yokohama Q1‘25 release introduce...

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