Anyone else having API cross-scope access policy issues when extending Healthcare Case table?

[Peter Delf]

I'm following the instructions here - Extend the healthcare case table

But when I go to my new table and try to create a Healthcare Case I see the following error at the top of the screen:

Access to api 'put(<name of extension table>.contract)' from scope 'sn_customerservice' has been refused due to the api's cross-scope access policy.

I've looked on Support for a similar error message and come across KB0863681 with a similar error message, but the cause seems to imply that that a Case table is not designed by ServiceNow to be extended, which contradicts the instructions in my first link.

[Ankur Bawiskar]

@Peter Delf 

you are in which scope while creating the new table?

I am in "Healthcare and Life Sciences Service Management Core" scope as per Docs and was able to create a table extending the "sn_hcls_case"

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Peter Delf]

Yes, I made sure that I was in the correct scope when creating the table and extended the Healthcare case table i.e.

If I go to 'Show form' now I get an error on any new record -

[Ankur Bawiskar]

@Peter Delf 

So the error is coming when you are clicking New button?

I also received the same message on insert

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Peter Delf]

@Ankur Bawiskar that's correct.  I'm glad you're getting the same error, but the instructions here https://www.servicenow.com/docs/bundle/yokohama-healthcare-life-sciences/page/product/healthcare-lif... do not contain any further steps to alleviate the error