We have created a new internal CRM team that focusing on connecting with our internal stakeholders across research, physicians, admin and education domains. Because this is internal, your traditional sales pipeline, contact tracking, etc. funnels don...
We have EMR Help portal working fine with EPIC. Now we are trying to activate virtual chatbot driven by NowAssist. When we activated the plugins, the chatbot seems to be working fine when accessing EMR help portal in regular web browser. But the same...
I am exploring the possibility of displaying results to users immediately after they submit a survey or assessment, based on specific logic. Our use case involves employees responding to questions to determine their potential exposure to an infectiou...
We are trying to bring the Employee Center experience within EPIC by using EMR Help. We are running into issues with search results when trying to search on portal from EMR Help. The same search seems to work fine when accessing portal on a regular b...
I'm following the instructions here - Extend the healthcare case table But when I go to my new table and try to create a Healthcare Case I see the following error at the top of the screen:Access to api 'put(<name of extension table>.contract)' from s...
Hello,I am curious to know if anyone here has implemented integrations between Cerner and EMR Help,While it seems straightforward from ServiceNow's documentation, it is mostly focused on EPIC.Any gotchas to be aware of? Most of the efforts seems to b...
Hi, does anyone have any experience configuring EMR Help to use a record produce other than Case or Incident? Looking to use Universal Request. Looks like the only issue I have is updating the script includes used for grabbing the EMR parameters.Than...
Hi,How to Configure an enrollment request form to enable patients and practitioners to enroll in Patient Support Services programs offered by a healthcare organization and then Use scripted extension point to decide what records are created or update...
Hi, I would like to close any incidents that have lasted more than a year without notifying the caller and without send a notification.
The rise of on-demand medicine delivery apps has changed how we get important medicines and medical supplies. These easy-to-use apps aim to make our lives easier by bringing medicines right to our doors. Revenue in the online pharmacy market is expec...
Just reading through some documentation which states there is a Healthcare workspace accessed via Accessing and using the landing pageTo access the Workspace for healthcare-related cases, navigate to All > HCLS Service Management > Healthcare workspa...
While installing Healthcare and life sciences Service management core 2.3.2.T on learning instance I am getting error as below. Can somebody help me fixing this error?
How are your organizations using Tags on tickets? We are revisiting our use cases for Tags and want to know what others are doing.
Anyone integrate Hyro.ai with ServiceNow and eliminate the use of the ServiceNow virtual agent/chatbot?
Can someone help me get a real-time ITSM project for practice? I have Certificates. I practiced in my PDI, but I wanted real-time strategies to get a deep understanding of the ITSM application
