Anyone else having API cross-scope access policy issues when extending Healthcare Case table?

[Peter Delf]

I'm following the instructions here - Extend the healthcare case table

But when I go to my new table and try to create a Healthcare Case I see the following error at the top of the screen:

Access to api 'put(<name of extension table>.contract)' from scope 'sn_customerservice' has been refused due to the api's cross-scope access policy.

I've looked on Support for a similar error message and come across KB0863681 with a similar error message, but the cause seems to imply that that a Case table is not designed by ServiceNow to be extended, which contradicts the instructions in my first link.

[Ankur Bawiskar]

@Peter Delf 

yes seems this KB talks something similar

ERROR: "Access to api 'put(sn_customerservice_case.number)' from scope 'x_custom_scope' has been ref... 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Marc Breault]

Hi @Peter Delf  -- docs guy here. We examined this, and it looks like this error might be a larger defect at play. Could you open a support case for this and provide all the details, so they can log a defect?

[Peter Delf]

Thanks Marc, have raised a case CS8132771

[Peter Delf]

I've marked the ServiceNow docs as unhelpful and used the feedback mechanism to advise that the steps are not complete.

[Santosh Oraon]

Hello @Peter Delf  have you got the solution how to fix  cross-scope access policy issues?