Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

How do we link related tickets - Incident / Problem / Request / Release / Change

rajeshgk1
Giga Contributor

‎12-30-2014 11:26 AM

How do we link related tickets?.Also need steps to

create a problem from Incident,

Request from Incident and Problem

Release from problem / Request

Change from Incident / Problem / Request and Release

0 Helpfuls
  • 4,732 Views
1 REPLY 1

Pankaj Katoch1
Mega Contributor

‎01-02-2015 06:19 PM

Hi Rajesh,



You can do this by creating a m2m relationship between these tables.After tat create a UI action (i.e Create Problem) on incident form. Under UI action, by using a javascript call the m2m table which created and insert a record.


0 Helpfuls